Thank you to listers that have responded. I will furter investigate in the morning and reply with (hopefully) a fix.
Sandra Hennigan Remedy Developer From: Hennigan, Sandra Sent: Monday, August 05, 2013 3:50 PM To: [email protected] Subject: Approver Mappings Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Change Management - "Pending state with the status reason of Approval Error" When a Change Request Status is set to Pending and the Status Reason is Approval Error - is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect "Resume". The change appears to move to the next Status but it doesn't. I have found several reasons why the change may be "Pending state with the status reason of Approval Error" but nothing to recover the Change Request. Any assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
