Hi,
According to me no need to change the user to Non-support we can use the
arreload.exe utility for this.
Location of file arrelaod.exe is: C:\Program Files\BMC Software\ARSystem
(Your installation directory)
The arreload utility executes the BMC Remedy AR System interface that
enables you to empty the access control cache on one or more BMC Remedy AR
System servers and reload it from a particular User or Group form. If you
experience problems with permissions or behaviors in the Group or User form,
the cache might need to be emptied and reloaded. Run arreload to reload the
cache.
arreload -a "adminUser" [-o portNumber] {-u|-g} "schema"
[-f] [-p " adminPassword"] [-h " serverNameValue"] [-d]
You can specify the following option in any order on the command line.
Enclose attributes in double quotation
marks:
-f - Deletes all user or group requests from the cache on the specified
target computers before reloading
from the source computer. This option is useful for clearing out obsolete
definitions that are no longer
recognized.
Version: ARS/ITSM 8.1
For more information you can refer to: BMC Remedy AR System 8.1.00 online
documentation.pdf
--
Regards,
Vilas Auti
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [hidden email]
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Friday, August 16, 2013 5:11 AM
To: arslist@ARSLIST.ORG
Subject: Email notifications being sent to obsolete users? Remedy 7.5
**
I noticed yesterday that when tickets were assigned to groups, we were
getting "Undeliverable" messages back from the mail server. All of these
were notifications (A ticket has been assigned to your group.) that appear
to have been sent to users who are no longer with the organization, and
whose profiles in Remedy are Obsolete.
I've gone in and changed these Obsolete users to Non-Support. Is there
something I should be doing differently? This is what we've been doing for
years and it's only come up as a problem in the past 2 days.
Thanks!
Lorraine Sanner
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