This is a part of the logfile.
---
(Sep 16 2013 02:58:12.676 PM
+0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
LOG EVENT {Description=[Starting Email Engine service...]}
(Sep 16 2013 02:58:12.757 PM
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
state],Detail=[Stopped]}
(Sep 16 2013 02:58:13.722 PM
+0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine -
ARS 1],Detail=[The service has been disabled.]}
(Sep 16 2013 02:58:13.731 PM
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
state],Detail=[Stopped]}
(Sep 16 2013 02:58:13.731 PM
+0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
THROWABLE EVENT {Description=[Program execution failed],Detail=[Program
not completed]},
Throwable=[java.io.IOException: The service has been disabled.
com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
(Sep 16 2013 02:58:13.740 PM
+0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
LOG EVENT {Description=[BMC Remedy Action Request System
failed],Detail=[productARSuiteKit]}
(Sep 16 2013 02:58:13.742 PM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}
---
2013/9/16 Hullule, Kiran <[email protected]>
> **
>
> Are you sure installation fails completely? Or is that just a warning
> message about email engine being disabled?****
>
> If installation failing then BMC need to test it , disabling email engine
> on startup should not cause ARS installation to fail.****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Jarl Grøneng
> *Sent:* Monday, September 16, 2013 6:18 PM
> *To:* [email protected]
> *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails*
> ***
>
> ** **
>
> ** ****
>
> Hi,****
>
> ****
>
> Running ARSystem 8.1, and with Email Engine disabled in startup. The
> install fail with error that says Email Engine is disabled.****
>
> ****
>
> As designed?****
>
> ****
>
> Win 2008 R2****
>
> ****
>
> --****
>
> J****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
> _ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
