That does help. I have been bitten a few times by emails being sent when not expected to I like to be thorough :)
Jason On Tue, Sep 17, 2013 at 10:17 AM, Reiser, John J <[email protected]>wrote: > ** > > Jason,**** > > I’m not sure if this helps but if you need the email engine active just > disable it in the AR System Email Mailbox Configuration form.**** > > ** ** > > ** ** > > Thank you,**** > > --- > John J. Reiser > Remedy Developer/Administrator **** > > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Tuesday, September 17, 2013 1:02 PM > *To:* [email protected] > *Subject:* EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled > email engine fails**** > > ** ** > > ** **** > > It is disabled because we don't want any emails to be sent. The Email > Engine will still automatically be started at times if the service is set > to manual. Often times we are working on a clone of a server and > reconfiguring the email engine to work in its new environment is the last > thing on the list. We don't want emails going out until everything is > completed.**** > > ** ** > > On Mon, Sep 16, 2013 at 4:10 PM, Joe D'Souza <[email protected]> wrote:*** > * > > ** **** > > Why did you disable the service? Wouldn’t just stopping the service, and > have it set to Manual work for not letting it run on the server? Disabling > the service perhaps puts some sort of a system lock on the service to > perform a start of the service during the install to let the installer do > what it has to and then stop it.**** > > **** > > Joe**** > > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Monday, September 16, 2013 2:28 PM**** > > > *To:* [email protected] > *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine > fails**** > > **** > > ** **** > > It seems odd that the forms and related objects would not be imported just > because the Email Engine isn't running? I didn't think the Email Engine > was use for much more that processing incoming and outgoing mail.**** > > **** > > We routinely install/upgrade/patch with the Email Engine service disabled. > We get a message stating the email engine wasn't enable or something like > that at the end but never a failure. I had one issue a year go upgrade AR > 7.5 to AR 7.6.04 where the email service would get removed and not > recreated. I just added the service back after the install using the batch > file.**** > > **** > > On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran <[email protected]> > wrote:**** > > ** **** > > As far as I know , this is what might be happening , If this is an upgrade > install , then in 8.1 email engine is a part of AR Components. 8.1 patch > installer expect that existing email engine process has to be enable so > that installer can restart it and import upgrade version of remedy email > engine forms and related objects if disabled installer will fail to import > the objects thus all further components install.. in 8.1 whatever > components comes under AR components , they will be installed as a part of > installer (you need them or not). Hence installer expect email engine be > enabled.**** > > **** > > HTH**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jarl Grøneng > *Sent:* Monday, September 16, 2013 6:31 PM > *To:* [email protected] > *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine > fails**** > > **** > > ** **** > > **** > > This is a part of the logfile.**** > > **** > > ---**** > > (Sep 16 2013 02:58:12.676 PM > +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement, > LOG EVENT {Description=[Starting Email Engine service...]} > (Sep 16 2013 02:58:12.757 PM > +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, > LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1 > state],Detail=[Stopped]} > (Sep 16 2013 02:58:13.722 PM > +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService, > LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine > - ARS 1],Detail=[The service has been disabled.]} > (Sep 16 2013 02:58:13.731 PM > +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, > LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error > state],Detail=[Stopped]} > (Sep 16 2013 02:58:13.731 PM > +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask, > THROWABLE EVENT {Description=[Program execution failed],Detail=[Program > not completed]}, > Throwable=[java.io.IOException: The service has been disabled. > > com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752) > > com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550) > > com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295) > > com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66) > > com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140) > > com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289) > com.bmc.install.utility.language.syntax.Program.execute(Program.java:75) > > com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229) > > com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260) > > com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94) > > com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46) > com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) > java.lang.Thread.run(Unknown Source)] > (Sep 16 2013 02:58:13.740 PM > +0200),SEVERE,com.bmc.install.task.InstallationStateHelper, > LOG EVENT {Description=[BMC Remedy Action Request System > failed],Detail=[productARSuiteKit]} > (Sep 16 2013 02:58:13.742 PM > +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, > LOG EVENT {Description=[SET PROPERTY > FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}**** > > ---**** > > **** > > 2013/9/16 Hullule, Kiran <[email protected]>**** > > ** **** > > Are you sure installation fails completely? Or is that just a warning > message about email engine being disabled?**** > > If installation failing then BMC need to test it , disabling email engine > on startup should not cause ARS installation to fail.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jarl Grøneng > *Sent:* Monday, September 16, 2013 6:18 PM > *To:* [email protected] > *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails* > *** > > **** > > ** **** > > Hi,**** > > **** > > Running ARSystem 8.1, and with Email Engine disabled in startup. The > install fail with error that says Email Engine is disabled.**** > > **** > > As designed?**** > > **** > > Win 2008 R2**** > > **** > > --**** > > J**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
