It is disabled because we don't want any emails to be sent. The Email Engine will still automatically be started at times if the service is set to manual. Often times we are working on a clone of a server and reconfiguring the email engine to work in its new environment is the last thing on the list. We don't want emails going out until everything is completed.
On Mon, Sep 16, 2013 at 4:10 PM, Joe D'Souza <[email protected]> wrote: > ** > > Why did you disable the service? Wouldn’t just stopping the service, and > have it set to Manual work for not letting it run on the server? Disabling > the service perhaps puts some sort of a system lock on the service to > perform a start of the service during the install to let the installer do > what it has to and then stop it.**** > > ** ** > > Joe**** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Monday, September 16, 2013 2:28 PM > > *To:* [email protected] > *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine > fails > **** > > ** ** > > ** **** > > It seems odd that the forms and related objects would not be imported just > because the Email Engine isn't running? I didn't think the Email Engine > was use for much more that processing incoming and outgoing mail.**** > > ** ** > > We routinely install/upgrade/patch with the Email Engine service disabled. > We get a message stating the email engine wasn't enable or something like > that at the end but never a failure. I had one issue a year go upgrade AR > 7.5 to AR 7.6.04 where the email service would get removed and not > recreated. I just added the service back after the install using the batch > file.**** > > ** ** > > On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran <[email protected]> > wrote:**** > > ** **** > > As far as I know , this is what might be happening , If this is an upgrade > install , then in 8.1 email engine is a part of AR Components. 8.1 patch > installer expect that existing email engine process has to be enable so > that installer can restart it and import upgrade version of remedy email > engine forms and related objects if disabled installer will fail to import > the objects thus all further components install.. in 8.1 whatever > components comes under AR components , they will be installed as a part of > installer (you need them or not). Hence installer expect email engine be > enabled.**** > > **** > > HTH**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jarl Grøneng > *Sent:* Monday, September 16, 2013 6:31 PM > *To:* [email protected] > *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine > fails**** > > **** > > ** **** > > **** > > This is a part of the logfile.**** > > **** > > ---**** > > (Sep 16 2013 02:58:12.676 PM > +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement, > LOG EVENT {Description=[Starting Email Engine service...]} > (Sep 16 2013 02:58:12.757 PM > +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, > LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1 > state],Detail=[Stopped]} > (Sep 16 2013 02:58:13.722 PM > +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService, > LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine > - ARS 1],Detail=[The service has been disabled.]} > (Sep 16 2013 02:58:13.731 PM > +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, > LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error > state],Detail=[Stopped]} > (Sep 16 2013 02:58:13.731 PM > +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask, > THROWABLE EVENT {Description=[Program execution failed],Detail=[Program > not completed]}, > Throwable=[java.io.IOException: The service has been disabled. > > com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752) > > com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550) > > com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295) > > com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66) > > com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140) > > com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289) > com.bmc.install.utility.language.syntax.Program.execute(Program.java:75) > > com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229) > > com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260) > > com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94) > > com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46) > com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) > java.lang.Thread.run(Unknown Source)] > (Sep 16 2013 02:58:13.740 PM > +0200),SEVERE,com.bmc.install.task.InstallationStateHelper, > LOG EVENT {Description=[BMC Remedy Action Request System > failed],Detail=[productARSuiteKit]} > (Sep 16 2013 02:58:13.742 PM > +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, > LOG EVENT {Description=[SET PROPERTY > FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}**** > > ---**** > > **** > > 2013/9/16 Hullule, Kiran <[email protected]>**** > > ** **** > > Are you sure installation fails completely? Or is that just a warning > message about email engine being disabled?**** > > If installation failing then BMC need to test it , disabling email engine > on startup should not cause ARS installation to fail.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jarl Grøneng > *Sent:* Monday, September 16, 2013 6:18 PM > *To:* [email protected] > *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails* > *** > > **** > > ** **** > > Hi,**** > > **** > > Running ARSystem 8.1, and with Email Engine disabled in startup. The > install fail with error that says Email Engine is disabled.**** > > **** > > As designed?**** > > **** > > Win 2008 R2**** > > **** > > --**** > > J**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
