Same error, complaining about disabled Email Engine.
--
J
2013/9/17 patrick zandi <remedy...@gmail.com>
> **
> Patch 002 is out.. that might help.. I mentioned it earlier..
>
>
> On Tue, Sep 17, 2013 at 1:17 PM, Reiser, John J <john.j.rei...@lmco.com>wrote:
>
>> **
>>
>> Jason,****
>>
>> I’m not sure if this helps but if you need the email engine active just
>> disable it in the AR System Email Mailbox Configuration form.****
>>
>> ** **
>>
>> ** **
>>
>> Thank you,****
>>
>> ---
>> John J. Reiser
>> Remedy Developer/Administrator ****
>>
>> Senior Software Development Analyst
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased
>> by me ****
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Tuesday, September 17, 2013 1:02 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled
>> email engine fails****
>>
>> ** **
>>
>> ** ****
>>
>> It is disabled because we don't want any emails to be sent. The Email
>> Engine will still automatically be started at times if the service is set
>> to manual. Often times we are working on a clone of a server and
>> reconfiguring the email engine to work in its new environment is the last
>> thing on the list. We don't want emails going out until everything is
>> completed.****
>>
>> ** **
>>
>> On Mon, Sep 16, 2013 at 4:10 PM, Joe D'Souza <jdso...@shyle.net> wrote:**
>> **
>>
>> ** ****
>>
>> Why did you disable the service? Wouldn’t just stopping the service, and
>> have it set to Manual work for not letting it run on the server? Disabling
>> the service perhaps puts some sort of a system lock on the service to
>> perform a start of the service during the install to let the installer do
>> what it has to and then stop it.****
>>
>> ****
>>
>> Joe****
>>
>> ****
>> ------------------------------
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Monday, September 16, 2013 2:28 PM****
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
>> fails****
>>
>> ****
>>
>> ** ****
>>
>> It seems odd that the forms and related objects would not be imported
>> just because the Email Engine isn't running? I didn't think the Email
>> Engine was use for much more that processing incoming and outgoing mail.*
>> ***
>>
>> ****
>>
>> We routinely install/upgrade/patch with the Email Engine service
>> disabled. We get a message stating the email engine wasn't enable or
>> something like that at the end but never a failure. I had one issue a year
>> go upgrade AR 7.5 to AR 7.6.04 where the email service would get removed
>> and not recreated. I just added the service back after the install using
>> the batch file.****
>>
>> ****
>>
>> On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran <kiran_hull...@bmc.com>
>> wrote:****
>>
>> ** ****
>>
>> As far as I know , this is what might be happening , If this is an
>> upgrade install , then in 8.1 email engine is a part of AR Components. 8.1
>> patch installer expect that existing email engine process has to be enable
>> so that installer can restart it and import upgrade version of remedy email
>> engine forms and related objects if disabled installer will fail to import
>> the objects thus all further components install.. in 8.1 whatever
>> components comes under AR components , they will be installed as a part of
>> installer (you need them or not). Hence installer expect email engine be
>> enabled.****
>>
>> ****
>>
>> HTH****
>>
>> ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
>> *Sent:* Monday, September 16, 2013 6:31 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
>> fails****
>>
>> ****
>>
>> ** ****
>>
>> ****
>>
>> This is a part of the logfile.****
>>
>> ****
>>
>> ---****
>>
>> (Sep 16 2013 02:58:12.676 PM
>> +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
>> LOG EVENT {Description=[Starting Email Engine service...]}
>> (Sep 16 2013 02:58:12.757 PM
>> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
>> LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
>> state],Detail=[Stopped]}
>> (Sep 16 2013 02:58:13.722 PM
>> +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
>> LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine
>> - ARS 1],Detail=[The service has been disabled.]}
>> (Sep 16 2013 02:58:13.731 PM
>> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
>> LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
>> state],Detail=[Stopped]}
>> (Sep 16 2013 02:58:13.731 PM
>> +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
>> THROWABLE EVENT {Description=[Program execution failed],Detail=[Program
>> not completed]},
>> Throwable=[java.io.IOException: The service has been disabled.
>>
>> com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
>>
>> com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
>>
>> com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
>>
>> com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
>>
>> com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
>>
>> com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
>> com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
>>
>> com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
>>
>> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
>>
>> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
>>
>> com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
>> com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
>> java.lang.Thread.run(Unknown Source)]
>> (Sep 16 2013 02:58:13.740 PM
>> +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
>> LOG EVENT {Description=[BMC Remedy Action Request System
>> failed],Detail=[productARSuiteKit]}
>> (Sep 16 2013 02:58:13.742 PM
>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>> LOG EVENT {Description=[SET PROPERTY
>> FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}****
>>
>> ---****
>>
>> ****
>>
>> 2013/9/16 Hullule, Kiran <kiran_hull...@bmc.com>****
>>
>> ** ****
>>
>> Are you sure installation fails completely? Or is that just a warning
>> message about email engine being disabled?****
>>
>> If installation failing then BMC need to test it , disabling email engine
>> on startup should not cause ARS installation to fail.****
>>
>> ****
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
>> *Sent:* Monday, September 16, 2013 6:18 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails
>> ****
>>
>> ****
>>
>> ** ****
>>
>> Hi,****
>>
>> ****
>>
>> Running ARSystem 8.1, and with Email Engine disabled in startup. The
>> install fail with error that says Email Engine is disabled.****
>>
>> ****
>>
>> As designed?****
>>
>> ****
>>
>> Win 2008 R2****
>>
>> ****
>>
>> --****
>>
>> J****
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>>
>> ****
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>>
>> ****
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>>
>> ** **
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Patrick Zandi
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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