There was another email that answered your question with suggestions that included creating new forms and new workflow to do what you are requestiong. All of the Active Links will need to have the Company name as a qualification.
-----Original Message----- From: Mauricio M. <[email protected]> To: arslist <[email protected]> Sent: Fri, Oct 18, 2013 10:21 am Subject: Re: Incident ID - Different prefix, linear sequence for each Company ** It´s just the Incident ID field. This MSP has different tentants and they want to have a unique sequence for each one of them. I understand that the OOTB doesn´t let you have separate sequences then ... what about the prefix, does it come OOTB? Thanks! 2013/10/17 Roger Justice <[email protected]> ** Are you trying to set field 1 or are you trying to set the Incident ID field. If it is the Incident ID field it would be possible by adding new forms and workflow. -----Original Message----- From: Mauricio M. <[email protected]> To: arslist <[email protected]> Sent: Thu, Oct 17, 2013 6:03 pm Subject: Incident ID - Different prefix, linear sequence for each Company ** Hello friends, Is it possible to have different companies in multi-tenancy in ITSM 7.6/8.x, each one of them having a predetermined prefix for each module and their own request ID linear sequence? Company1 Comp1-Inc-0001 Comp1-Inc-0002 Comp1-Inc-0003 Comp2-Inc-0001 Comp2-Inc-0002 Comp2-Inc-0001 Comp1-Probl-001 Comp1-Probl-002 Comp2-Probl-001 Comp2-Probl-002 Thanks a lot for your help, -Mau _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
