Thanks Roger and Ranjit, and everyone That should solve the requirement
Best Regards, -Mau 2013/10/18 Roger Justice <[email protected]> > ** > There was another email that answered your question with suggestions that > included creating new forms and new workflow to do what you are > requestiong. All of the Active Links will need to have the Company name as > a qualification. > -----Original Message----- > From: Mauricio M. <[email protected]> > To: arslist <[email protected]> > Sent: Fri, Oct 18, 2013 10:21 am > Subject: Re: Incident ID - Different prefix, linear sequence for each > Company > > ** > It´s just the Incident ID field. This MSP has different tentants and > they want to have a unique sequence for each one of them. I understand that > the OOTB doesn´t let you have separate sequences then ... what about the > prefix, does it come OOTB? > > Thanks! > > > 2013/10/17 Roger Justice <[email protected]> > >> ** >> Are you trying to set field 1 or are you trying to set the Incident ID >> field. If it is the Incident ID field it would be possible by adding new >> forms and workflow. >> -----Original Message----- >> From: Mauricio M. <[email protected]> >> To: arslist <[email protected]> >> Sent: Thu, Oct 17, 2013 6:03 pm >> Subject: Incident ID - Different prefix, linear sequence for each Company >> >> ** >> Hello friends, >> >> Is it possible to have different companies in multi-tenancy in ITSM >> 7.6/8.x, each one of them having a predetermined prefix for each module and >> their own request ID linear sequence? >> >> Company1 >> Comp1-Inc-0001 >> Comp1-Inc-0002 >> Comp1-Inc-0003 >> Comp2-Inc-0001 >> Comp2-Inc-0002 >> Comp2-Inc-0001 >> Comp1-Probl-001 >> Comp1-Probl-002 >> Comp2-Probl-001 >> Comp2-Probl-002 >> >> Thanks a lot for your help, >> >> -Mau >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
