As I stated BMC engineering has not added this capability since it is not possible to calculate the total time spent unless the process you implement insures that every time the Incident is worked on is manually captured by the support analyst.
-----Original Message----- From: Neha Khandelwal <[email protected]> To: arslist <[email protected]> Sent: Thu, Nov 21, 2013 7:43 am Subject: Re: Total Time Spent on an incident Hi, Thanks for response. So does that mean Total Time Spent is not the field which holds data from Incident creation, till current time. Then how can I calculate Toatl Time Spent ? Regards Neha Khandelwal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
