Neha, are you just looking for " the field which holds data from Incident creation, till current time"? I don't know if there is such a field but if that is truly what you are after someone more knowledgeable than I can probably answer that question.
-Rick On Nov 21, 2013 5:29 AM, "Roger Justice" <[email protected]> wrote: > ** > As I stated BMC engineering has not added this capability since it is not > possible to calculate the total time spent unless the process you implement > insures that every time the Incident is worked on is manually captured by > the support analyst. > -----Original Message----- > From: Neha Khandelwal <[email protected]> > To: arslist <[email protected]> > Sent: Thu, Nov 21, 2013 7:43 am > Subject: Re: Total Time Spent on an incident > > Hi, > > Thanks for response. So does that mean Total Time Spent is not the field which > holds data from Incident creation, till current time. > Then how can I calculate Toatl Time Spent ? > > Regards > Neha Khandelwal > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
