This is a manual entry since there is no way to do an automatic capture of time that an Incident is being worked. A support person can open an Incident which can start a clock and leave the Incident open for multiple hours while doing other Incidents and then close the incident without changing anything and saving. How do you calculate the time since the clock was never stopped.
-----Original Message----- From: Neha Khandelwal <[email protected]> To: arslist <[email protected]> Sent: Thu, Nov 21, 2013 7:23 am Subject: Total Time Spent on an incident Hi List, Again I need your assistance for below issue. I need to calculate Total Time Spent in an incident. I found existing field Total_Time_Spent in HPD:Help Desk form. Looking into the associated active links and filters, I am not able to find, if this is the field Ia m looking for. Can anyone please assist, if Toatrl_Time_spent is the only field which holdds total time passed on , on the incident? Regards Neha Khandelwal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
