Hi, Thanks a lot for your valuable responses. My purpose is to provide Time spent on an open ticket till now, and show this data in report through BMC Analytics.
While browing Incident class of BMC Analytics, I found there are some measures like this- 1. Age of Incident (minute) 2. Age of Incident (hours) 3. Age of Incident (days) I think they area lready built in , in ITSM universe, and can be used for my purpose. Has anyone of you used above measures earlier in your reports? Can anyone please suggest? Regards Neha Khandelwal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
