Hi Carl, I have tried as you suggested but not working. I have passed login id, action command and templates instance id correctly but incident record is not creating in helpdesk form
- Checked incidentinterface form --> Record got created here and all the fields like user details and template details populated correctly - Tried creating incident from incident form using that template, its creating record with that template -- > Hence no issue in template Any extra step needed to make it work ? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
