Hi, To move a request to "Resolved" (first call Resolution), you need to provide all the required fields (for Resolution) through the Template:
· Assignment Group and Individual Assignee Name · Resolution Details i.e. Resolution Fields · etc You can validate what fields are required through the Incident form directly by manually creating a request in the Resolved Status (and determining from the system errors/messages what fields are required for "Resolution"). Once you have the required fields, update the Template and test again directly from the Interface_Create form using your Template. Kind regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: 06 December 2013 18:43 To: arslist@ARSLIST.ORG Subject: Re: Create incident using incident template and incident interface form My bad, incident is getting created. I was not able to find the records since I was searching with status. Template has status resolved but incident is created with Assigned status. Not sure if this is a bug or a feature _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org> www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
