MyIT can do the create, there is also a Rules Based Engine included with 8.1 to parse incoming emails to create a new Incident and add work info entries to an existinf Incident.
-----Original Message----- From: James Smith <bmcremedyarslis...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Jan 8, 2014 2:53 pm Subject: Re: ITSM on Mobile Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
