Hi Dan & Fred, This brings back memories.
Though I've only been a very infrequent participant in the ARSList (something I've been lately trying to change), I've been working with ARS for nearly as long. I was with Brookhaven National Lab (home of the RHIC) back in the 93-94 timeframe when we bought ARS at version (something like) 1.2b. I was the lead developer on our own project to implement our own Help Desk. In those days object names were only 30 characters in length, and the Admin tool didn't allow for "detailed" listing, so you only had the names to go by. Imagine (or recollect) looking at the list of, say, filters for all forms and not knowing which filter goes with which form, what triggers they'd fire on, or what order they'd fire. Good naming conventions were critical. There were no table fields and a more limited set of field data types. And if I remember correctly, no trim fields either. There also was no shared workflow, but I've come to think that shared workflow was a mistake anyway. Yes, Fred, I also remain 100% custom, though I think I installed some of ITSM once a long time ago...this doesn't count against me, does it? ;) -charlie On Fri, Feb 14, 2014 at 1:13 PM, Grooms, Frederick W < [email protected]> wrote: > ** > > I wonder how many List members are from 2000 or earlier > > > > Some of us are still 100% pure custom (no CMDB, no ITSM) > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Daniel > *Sent:* Friday, February 14, 2014 3:04 PM > *To:* [email protected] > *Subject:* ADM: Friday Special, The First Post to the ARSList > > > > ** > > Well, me being me I have chosen a random Friday for this. I was a bit busy > on the true anniversary date. > > So, for fun, I thought I would repost the first post to the ARSlist, which > of course was me. I took the liberty of correcting my spelling errors. > > > > For the newbies on the list, the ones that joined after around 1995, > originally there was no Help Desk or ITSM suite, at some point Remedy Corp. > created a Help Desk template. We created our own Help Desk from scratch, > which of course with the Remedy Admin tool didn't take long J 21 years > ago we had a 3.5GL that provided more functionality to developers than > Service Now has created so far for it's developers, but I digress. > > > > ... Dan > > > > --------------------------------- > > > > Date: Tue, 2 Nov 1993 10:03:20 -0500 > > From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" < > [email protected]> > > Subject: Welcome > > To: [email protected] > > Errors-To: [email protected] > > Reply-To: [email protected] > > Message-Id: <[email protected]> > > X-Envelope-To: [email protected] > > X-Mailer: Z-Mail (2.1.5 20sep93) > > Status: RO > > > > > > I've just noticed that there are currently 27 registrants to the list, but > no > > one has ever sent a note to it! Hence this note..... > > > > Welcome to the ARS List, primarily for the discussion of ARS related > issues by > > those members of the HelpDesk list that are running this product. It is > *not* > > meant to replace the HelpDesk list, nor act as a clearing house of problems > > that should be directed to Technical Support at > > Remedy Corp. Sometimes it > > could be quicker than waiting for a response from Remedy Corp. and > obviously > > we have the practical experience in using the product for real world > situations. > > > > > > The first item that should be taken care of is the following: > > > > I invited Remedy Corporation to join us. They are represented by Doug > Mueller, > > I believe officially a VP of the company, but in reality the backbone of > the > > creation of the product. We couldn't do better. > > > > I warned Doug that if Remedy listens to, or at their own discretion > > participates in, discussions that they will have to take the bad with the > good, > > and without retribution if they don't like what we say. > > > > Since it was an arbitrary decision by me to include them, I would like a > vote > > on the subject. Could you all send a vote in to [email protected] > > on Remedy inclusion/exclusion. > > > > Also, we should decide on posting a list to the list of all our members > from > > time to time so we know who we all are. Perhaps if you all include whether > > you agree/disagree with posting a list to this list. > > > > Once again, welcome to you all, and I look forward to a useful and fun > exchange > > of information. > > > > Just a quick statement of our use. We purchased the product around April > 1992, > > and went production with it in Nov. 1992. We are about to have our first > > birthday of regular use. We have 5 production schemas, and are working on > > another 5 to become production soon. One server: UNIX /Sun equivalent/ > > with the run time SYBASE module as the data base engine. We use it as our > > problem tracker, major system problem alert, manuals data base, account > tracker > > and shortly we will keep track of internal course registrations. > > ... dan > > > > > > > > Dan Bloom, Senior Consultant, CCIS/Help Services > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
