You folks have me by a few years. I remember how difficult development was. Troubleshooting and finding what you were looking for took a wee bit of time. This is why I began development on ARUtilities. It saved us a lot of time as new features were added. Later on my colleagues suggested I share it with the Remedy community. It's nice to know that Remedy is still going strong, and it has been a fun ride.
And Thank You Dan for this list, it has helped me many times over the years. > Hi Dan & Fred, > > This brings back memories. > > Though I've only been a very infrequent participant in the ARSList > (something I've been lately trying to change), I've been working with ARS > for nearly as long. I was with Brookhaven National Lab (home of the RHIC) > back in the 93-94 timeframe when we bought ARS at version (something like) > 1.2b. I was the lead developer on our own project to implement our own > Help Desk. > > In those days object names were only 30 characters in length, and the > Admin > tool didn't allow for "detailed" listing, so you only had the names to go > by. Imagine (or recollect) looking at the list of, say, filters for all > forms and not knowing which filter goes with which form, what triggers > they'd fire on, or what order they'd fire. Good naming conventions were > critical. > > There were no table fields and a more limited set of field data types. > And > if I remember correctly, no trim fields either. > > There also was no shared workflow, but I've come to think that shared > workflow was a mistake anyway. > > Yes, Fred, I also remain 100% custom, though I think I installed some of > ITSM once a long time ago...this doesn't count against me, does it? ;) > > -charlie > > > On Fri, Feb 14, 2014 at 1:13 PM, Grooms, Frederick W < > [email protected]> wrote: > >> ** >> >> I wonder how many List members are from 2000 or earlier >> >> >> >> Some of us are still 100% pure custom (no CMDB, no ITSM) >> >> Fred >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Daniel >> *Sent:* Friday, February 14, 2014 3:04 PM >> *To:* [email protected] >> *Subject:* ADM: Friday Special, The First Post to the ARSList >> >> >> >> ** >> >> Well, me being me I have chosen a random Friday for this. I was a bit >> busy >> on the true anniversary date. >> >> So, for fun, I thought I would repost the first post to the ARSlist, >> which >> of course was me. I took the liberty of correcting my spelling errors. >> >> >> >> For the newbies on the list, the ones that joined after around 1995, >> originally there was no Help Desk or ITSM suite, at some point Remedy >> Corp. >> created a Help Desk template. We created our own Help Desk from scratch, >> which of course with the Remedy Admin tool didn't take long J 21 years >> ago we had a 3.5GL that provided more functionality to developers than >> Service Now has created so far for it's developers, but I digress. >> >> >> >> ... Dan >> >> >> >> --------------------------------- >> >> >> >> Date: Tue, 2 Nov 1993 10:03:20 -0500 >> >> From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" < >> [email protected]> >> >> Subject: Welcome >> >> To: [email protected] >> >> Errors-To: [email protected] >> >> Reply-To: [email protected] >> >> Message-Id: <[email protected]> >> >> X-Envelope-To: [email protected] >> >> X-Mailer: Z-Mail (2.1.5 20sep93) >> >> Status: RO >> >> >> >> >> >> I've just noticed that there are currently 27 registrants to the list, >> but >> no >> >> one has ever sent a note to it! Hence this note..... >> >> >> >> Welcome to the ARS List, primarily for the discussion of ARS related >> issues by >> >> those members of the HelpDesk list that are running this product. It is >> *not* >> >> meant to replace the HelpDesk list, nor act as a clearing house of >> problems >> >> that should be directed to Technical Support at >> >> Remedy Corp. Sometimes it >> >> could be quicker than waiting for a response from Remedy Corp. and >> obviously >> >> we have the practical experience in using the product for real world >> situations. >> >> >> >> >> >> The first item that should be taken care of is the following: >> >> >> >> I invited Remedy Corporation to join us. They are represented by Doug >> Mueller, >> >> I believe officially a VP of the company, but in reality the backbone of >> the >> >> creation of the product. We couldn't do better. >> >> >> >> I warned Doug that if Remedy listens to, or at their own discretion >> >> participates in, discussions that they will have to take the bad with >> the >> good, >> >> and without retribution if they don't like what we say. >> >> >> >> Since it was an arbitrary decision by me to include them, I would like a >> vote >> >> on the subject. Could you all send a vote in to [email protected] >> >> on Remedy inclusion/exclusion. >> >> >> >> Also, we should decide on posting a list to the list of all our members >> from >> >> time to time so we know who we all are. Perhaps if you all include >> whether >> >> you agree/disagree with posting a list to this list. >> >> >> >> Once again, welcome to you all, and I look forward to a useful and fun >> exchange >> >> of information. >> >> >> >> Just a quick statement of our use. We purchased the product around April >> 1992, >> >> and went production with it in Nov. 1992. We are about to have our >> first >> >> birthday of regular use. We have 5 production schemas, and are working >> on >> >> another 5 to become production soon. One server: UNIX /Sun equivalent/ >> >> with the run time SYBASE module as the data base engine. We use it as >> our >> >> problem tracker, major system problem alert, manuals data base, account >> tracker >> >> and shortly we will keep track of internal course registrations. >> >> ... dan >> >> >> >> >> >> >> >> Dan Bloom, Senior Consultant, CCIS/Help Services >> >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
