I began in late 1996 as a Remedy Administrator so green that my experience with Remedy could be measured in hours. Trim fields in 3.0 allowed me to look like I knew something useful, as I made literally the worst GUI design ever into a usable form.
Rick On Feb 17, 2014 9:21 AM, "Sanford, Claire" < claire.sanf...@memorialhermann.org> wrote: > ** > > I am mid 1998. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Friday, February 14, 2014 3:13 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Friday Special, The First Post to the ARSList > > > > ** > > I wonder how many List members are from 2000 or earlier > > > > Some of us are still 100% pure custom (no CMDB, no ITSM) > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Daniel > *Sent:* Friday, February 14, 2014 3:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* ADM: Friday Special, The First Post to the ARSList > > > > ** > > Well, me being me I have chosen a random Friday for this. I was a bit busy > on the true anniversary date. > > So, for fun, I thought I would repost the first post to the ARSlist, which > of course was me. I took the liberty of correcting my spelling errors. > > > > For the newbies on the list, the ones that joined after around 1995, > originally there was no Help Desk or ITSM suite, at some point Remedy Corp. > created a Help Desk template. We created our own Help Desk from scratch, > which of course with the Remedy Admin tool didn't take long J 21 years > ago we had a 3.5GL that provided more functionality to developers than > Service Now has created so far for it's developers, but I digress. > > > > ... Dan > > > > --------------------------------- > > > > Date: Tue, 2 Nov 1993 10:03:20 -0500 > > From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" < > dan...@yorku.ca> > > Subject: Welcome > > To: arsl...@orion.yorku.ca > > Errors-To: postmas...@orion.yorku.ca > > Reply-To: arsl...@orion.yorku.ca > > Message-Id: <9311021003.zm18...@afep.yorku.ca> > > X-Envelope-To: d...@remedy.com > > X-Mailer: Z-Mail (2.1.5 20sep93) > > Status: RO > > > > > > I've just noticed that there are currently 27 registrants to the list, but > no > > one has ever sent a note to it! Hence this note..... > > > > Welcome to the ARS List, primarily for the discussion of ARS related > issues by > > those members of the HelpDesk list that are running this product. It is > *not* > > meant to replace the HelpDesk list, nor act as a clearing house of problems > > that should be directed to Technical Support at > > Remedy Corp. Sometimes it > > could be quicker than waiting for a response from Remedy Corp. and > obviously > > we have the practical experience in using the product for real world > situations. > > > > > > The first item that should be taken care of is the following: > > > > I invited Remedy Corporation to join us. They are represented by Doug > Mueller, > > I believe officially a VP of the company, but in reality the backbone of > the > > creation of the product. We couldn't do better. > > > > I warned Doug that if Remedy listens to, or at their own discretion > > participates in, discussions that they will have to take the bad with the > good, > > and without retribution if they don't like what we say. > > > > Since it was an arbitrary decision by me to include them, I would like a > vote > > on the subject. Could you all send a vote in to dan...@yorku.ca > > on Remedy inclusion/exclusion. > > > > Also, we should decide on posting a list to the list of all our members > from > > time to time so we know who we all are. Perhaps if you all include whether > > you agree/disagree with posting a list to this list. > > > > Once again, welcome to you all, and I look forward to a useful and fun > exchange > > of information. > > > > Just a quick statement of our use. We purchased the product around April > 1992, > > and went production with it in Nov. 1992. We are about to have our first > > birthday of regular use. We have 5 production schemas, and are working on > > another 5 to become production soon. One server: UNIX /Sun equivalent/ > > with the run time SYBASE module as the data base engine. We use it as our > > problem tracker, major system problem alert, manuals data base, account > tracker > > and shortly we will keep track of internal course registrations. > > ... dan > > > > > > > > Dan Bloom, Senior Consultant, CCIS/Help Services > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
