Yes tab fields were introduced in version 4.00 which helped us customize the look and feel of older helpdesk forms to shorten their lengths so no scrolling was required.
You may be right about currency fields not being a 4.5 feature - it could be later. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Theo Fondse Sent: Monday, February 17, 2014 1:50 AM To: [email protected] Subject: Re: Friday Special, The First Post to the ARSList ** Oh boy, this does bring back memories...... :-) I started With Remedy in late '96 (ver 2.1) and must have joined the list initially around '97 or '98. Even though I also have not been a frequent poster, and like Joe and Dariusz, also switched domains through the years until finally rather settling on using my personal mailbox for the list, the list has been a valuable resource for me ever since those early days - a big thanks to Dan and all the others who also post Friday Humor, "good-to-know" things and real solutions to issues here! If memory serves me correctly, Joe is right about the versions & features - not 100% sure about the currency fields though (... it is a long time ago... :-) ), but I am sure about page tabs being introduced in v4.00 as I am currently back at the company who had the very first implementation of ARS v4.00 in my country (South Africa). I remember making the decision to design and develop their first event logging system (still running) on the "new, feared and unknown" v4.00 because v3.2.1. did not offer tabs and the customer expected a like-or-better GUI than the VB-based app we had to replace. At the time, I was sick and tired of battling the mess of placing and hiding fields on top of each other to make the system "appear to have tabs" with buttons and active links. That turned out to be the right decision in the end..... :--) This company is still a 100% custom-built shop and I truly hope that it will stay that way, because custom-built shops are a dying breed in the Remedy space in my country. @ Dan: With 4214 current subscribers, you have come a long way with keeping the list going from that first lot of 27..........Thanks a stack!! :-) @Dariusz: Just do a quick scan through the subject lines once in the morning and pick the topics of interest to you. There sometimes truly is too much to read each and every post.... Best Regards, Theo On Sun, Feb 16, 2014 at 5:42 PM, Joe D'Souza <[email protected]> wrote: ** Brings back some memories too. Trim fields were introduced in version 3 I think with horizontal and vertical lines. You actually needed to check MPSO and buy an MPSO license in that version and the next in order to implement multiple processes. It was actually recognized as a feature. There were no currency fields until much later (version 4.5 I think). Good naming convention however has not lost as much importance as some of the other features have lost as others were built over them. I still think you could end up with quite a messy system with bad or arbitrary conventions. And yes Shared Workflow came in version 5.x if I recall right, and if used correctly is a very useful tool. I do not recall the exact year I joined, but it could not have been as early as mid 1998 (that was the timeframe I began with Remedy) but not as late as after 1999. I think somewhere mid 1999.. Since then I have switched a domain, and then stuck to my [email protected] address for quite a while now as its my personal address. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Charlie Lotridge Sent: Friday, February 14, 2014 4:21 PM To: [email protected] Subject: Re: Friday Special, The First Post to the ARSList ** Hi Dan & Fred, This brings back memories. Though I've only been a very infrequent participant in the ARSList (something I've been lately trying to change), I've been working with ARS for nearly as long. I was with Brookhaven National Lab (home of the RHIC) back in the 93-94 timeframe when we bought ARS at version (something like) 1.2b. I was the lead developer on our own project to implement our own Help Desk. In those days object names were only 30 characters in length, and the Admin tool didn't allow for "detailed" listing, so you only had the names to go by. Imagine (or recollect) looking at the list of, say, filters for all forms and not knowing which filter goes with which form, what triggers they'd fire on, or what order they'd fire. Good naming conventions were critical. There were no table fields and a more limited set of field data types. And if I remember correctly, no trim fields either. There also was no shared workflow, but I've come to think that shared workflow was a mistake anyway. Yes, Fred, I also remain 100% custom, though I think I installed some of ITSM once a long time ago...this doesn't count against me, does it? ;) -charlie On Fri, Feb 14, 2014 at 1:13 PM, Grooms, Frederick W <[email protected]> wrote: ** I wonder how many List members are from 2000 or earlier Some of us are still 100% pure custom (no CMDB, no ITSM) Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Sent: Friday, February 14, 2014 3:04 PM To: [email protected] Subject: ADM: Friday Special, The First Post to the ARSList ** Well, me being me I have chosen a random Friday for this. I was a bit busy on the true anniversary date. So, for fun, I thought I would repost the first post to the ARSlist, which of course was me. I took the liberty of correcting my spelling errors. For the newbies on the list, the ones that joined after around 1995, originally there was no Help Desk or ITSM suite, at some point Remedy Corp. created a Help Desk template. We created our own Help Desk from scratch, which of course with the Remedy Admin tool didn't take long :-) 21 years ago we had a 3.5GL that provided more functionality to developers than Service Now has created so far for it's developers, but I digress. . Dan --------------------------------- Date: Tue, 2 Nov 1993 10:03:20 -0500 From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" <[email protected]> Subject: Welcome To: [email protected] Errors-To: [email protected] Reply-To: [email protected] Message-Id: <[email protected]> X-Envelope-To: [email protected] X-Mailer: Z-Mail (2.1.5 20sep93) Status: RO I've just noticed that there are currently 27 registrants to the list, but no one has ever sent a note to it! Hence this note..... Welcome to the ARS List, primarily for the discussion of ARS related issues by those members of the HelpDesk list that are running this product. It is *not* meant to replace the HelpDesk list, nor act as a clearing house of problems that should be directed to Technical Support at Remedy Corp. Sometimes it could be quicker than waiting for a response from Remedy Corp. and obviously we have the practical experience in using the product for real world situations. The first item that should be taken care of is the following: I invited Remedy Corporation to join us. They are represented by Doug Mueller, I believe officially a VP of the company, but in reality the backbone of the creation of the product. We couldn't do better. I warned Doug that if Remedy listens to, or at their own discretion participates in, discussions that they will have to take the bad with the good, and without retribution if they don't like what we say. Since it was an arbitrary decision by me to include them, I would like a vote on the subject. Could you all send a vote in to [email protected] on Remedy inclusion/exclusion. Also, we should decide on posting a list to the list of all our members from time to time so we know who we all are. Perhaps if you all include whether you agree/disagree with posting a list to this list. Once again, welcome to you all, and I look forward to a useful and fun exchange of information. Just a quick statement of our use. We purchased the product around April 1992, and went production with it in Nov. 1992. We are about to have our first birthday of regular use. We have 5 production schemas, and are working on another 5 to become production soon. One server: UNIX /Sun equivalent/ with the run time SYBASE module as the data base engine. We use it as our problem tracker, major system problem alert, manuals data base, account tracker and shortly we will keep track of internal course registrations. ... dan Dan Bloom, Senior Consultant, CCIS/Help Services _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
