maybe audit log forms can help you with your requirement. first you have to check if you have put the right audit configuration based on the fields you want to keep record.
2014-03-05 20:16 GMT-05:00 Neha Khandelwal <[email protected]>: > Hi List, > > Can you please assist me in below issue? > > Is there any form in BMC Remedy ITSM 7.6, which holds past history of > HPD:Help Desk > I mean form which stores, > 1. Current and previous status > 2. Current and previous assignment information. > > I found in Assignment Log form only information related to assignment is > available, but not the Status information. > > Regards > Neha Khandelwal > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
