Thanks Terje, Now I have got right direction to move on. I am using BMC Remedy ITSm 7.6. As per your approach I believe, I need to move my Audit style to Form (Currently it is set as Log) on HPD:Help Desk form.
Is there any impact if audit style gets chnaged in HPD:Help Desk form, when all past Incident auditing is stored in Log form. Regards Neha Khandelwal On Thu, Mar 6, 2014 at 3:17 PM, Terje Moglestue <[email protected]> wrote: > ** > > Naha, > > > > I normally create an audit form with the following fields: > > > > Record, Submitter, Audit, From, To, Timestamp > > > > Records: Is reference to the ticket or record I am auditing. > > Submitter: The person who made the change. > > Audit: What you are auditing. This is a character field and could hold the > value, Status, Assigned Group, Priority > > From: Is the old value > > To: Is the new value. > > Timestamp: When the change took place. > > > > It could then look like this: > > INC1, Paul, Status, Assigned, Pending, > > INC2, Paul, Status, Pending, In Progress > > INC5, Ann, Assignee, Peter, Paul > > INC1, Paul, Priority, High, Medium > > > > The table grows quickly, correct indexing and field definition are > important. You can quickly make very good reports of this table. You then > need to create filters that feeds the audit table on submit and on > modifications. If I remember correctly I also added a few control fields - > it all depends on the requirements. > > > > It is a few years since I did this now - it is very simple - and works > very well. You also need to take a look at the audit functionality that > comes with ARS System. If you use the audit system that comes with AR > System there are no need to create the filters that feeds the audit table. > It will do it for you. > > > > Good luck, > > Terje > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Neha Khandelwal > *Sent:* Thursday, March 06, 2014 5:10 AM > *To:* [email protected] > *Subject:* Re: Status and Assignment LOg > > > > ** > > Thanks for the reply. > > I saw Audit Style in HPD:Help Desk form for my application is set as "Log > Style", and therefore changed field values are stored in Log field of Audit > Log Form. > > I need to show following Incident history to user - > > *From Status* *To Status* *From Group* * To Group* *Start Date* > *End Date* > > > > I think, If I changed Form Audit Style to "Form Style", then alos I can > not get above information straightforward. > > If anyone has also fulfilled same requirement, then please suggest me for > the approach to follow. > > Regards > > Neha > > > > > > > > On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo <[email protected]> wrote: > > ** > > maybe audit log forms can help you with your requirement. first you have > to check if you have put the right audit configuration based on the fields > you want to keep record. > > > > 2014-03-05 20:16 GMT-05:00 Neha Khandelwal <[email protected]>: > > Hi List, > > Can you please assist me in below issue? > > Is there any form in BMC Remedy ITSM 7.6, which holds past history of > HPD:Help Desk > I mean form which stores, > 1. Current and previous status > 2. Current and previous assignment information. > > I found in Assignment Log form only information related to assignment is > available, but not the Status information. > > Regards > Neha Khandelwal > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
