Thanks for the reply. I saw Audit Style in HPD:Help Desk form for my application is set as "Log Style", and therefore changed field values are stored in Log field of Audit Log Form. I need to show following Incident history to user - *From Status* *To Status* *From Group* * To Group* *Start Date* *End Date*
I think, If I changed Form Audit Style to "Form Style", then alos I can not get above information straightforward. If anyone has also fulfilled same requirement, then please suggest me for the approach to follow. Regards Neha On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo <[email protected]> wrote: > ** > maybe audit log forms can help you with your requirement. first you have > to check if you have put the right audit configuration based on the fields > you want to keep record. > > > > > 2014-03-05 20:16 GMT-05:00 Neha Khandelwal <[email protected]>: > >> Hi List, >> >> Can you please assist me in below issue? >> >> Is there any form in BMC Remedy ITSM 7.6, which holds past history of >> HPD:Help Desk >> I mean form which stores, >> 1. Current and previous status >> 2. Current and previous assignment information. >> >> I found in Assignment Log form only information related to assignment is >> available, but not the Status information. >> >> Regards >> Neha Khandelwal >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
