Hi Neha, You can change audit style to "Form Style" and after that do the configuration for field level auditing for the above fields you wanted to be audited.
When the form is audited, data from the main-form fields configured for auditing is copied to corresponding fields on the audit form. If there are fields in the main form not configured for auditing, the corresponding fields on the audit form are left blank. Even you can do some customization on audit form if you want some other manipulations may be for reporting etc. Regards, Sandeep Pandey Remedy Developer On Thu, Mar 6, 2014 at 10:39 AM, Neha Khandelwal <[email protected]> wrote: > ** > Thanks for the reply. > I saw Audit Style in HPD:Help Desk form for my application is set as "Log > Style", and therefore changed field values are stored in Log field of Audit > Log Form. > I need to show following Incident history to user - > *From Status* *To Status* *From Group* * To Group* *Start Date* > *End Date* > > I think, If I changed Form Audit Style to "Form Style", then alos I can > not get above information straightforward. > > If anyone has also fulfilled same requirement, then please suggest me for > the approach to follow. > > Regards > Neha > > > > > > On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo <[email protected]> wrote: > >> ** >> maybe audit log forms can help you with your requirement. first you have >> to check if you have put the right audit configuration based on the fields >> you want to keep record. >> >> >> >> >> 2014-03-05 20:16 GMT-05:00 Neha Khandelwal <[email protected]>: >> >>> Hi List, >>> >>> Can you please assist me in below issue? >>> >>> Is there any form in BMC Remedy ITSM 7.6, which holds past history of >>> HPD:Help Desk >>> I mean form which stores, >>> 1. Current and previous status >>> 2. Current and previous assignment information. >>> >>> I found in Assignment Log form only information related to assignment is >>> available, but not the Status information. >>> >>> Regards >>> Neha Khandelwal >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
