Hello Jo Please check the below KB. Hope this will Help. ================================================= Knowledge Article When starting the DSO server, get ARERR 90 and AR System is not licensed for the Distributed Server Option ARDSERR 3100. [image: Back to Answers]<https://kb.bmc.com/infocenter/index?page=answers&question_box=ARDSNOTE%203004&searchid=1397817659738&type=search>Back to Answers<https://kb.bmc.com/infocenter/index?page=answers&question_box=ARDSNOTE%203004&searchid=1397817659738&type=search>[image: Printer Friendly Version]<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&pmv=print&impressions=false&viewlocale=en_US>Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&pmv=print&impressions=false&viewlocale=en_US>[image: Rate Content]<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&actp=search&viewlocale=en_US&searchid=1397817659738#rate>Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&actp=search&viewlocale=en_US&searchid=1397817659738#rate>
*Knowledge Article ID:* KA331991*Version:* 1.0*Status:* Published*Published date:* 01/20/2011 Problem Cannot start DSO server. Server gives an ARERROR 90 cannot establish a network connection to the AR System Server. The ARError.log has the following errors: Mon Jul 02 16:13:55 2001 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a signal/exception was received by the server (ARDSERR 20) Mon Jul 02 16:13:55 2001 Received Exception 0xc0000005 Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a signal/exception was received by the server (ARDSERR 20) Mon Jul 02 16:13:55 2001 Received Exception 0xc0000005 Mon Jul 02 16:13:55 2001 Distrib : Exception occurred while handling previous exception (ARDSERR 386) Mon Jul 02 16:13:55 2001 Received nested expection Tue Jul 03 09:33:43 2001 Distrib : AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) Tue Jul 03 09:41:44 2001 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Tue Jul 03 09:41:44 2001 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) Solution The ar.cfg file had the following entry for a private server but no private server was defined in the Admin tool. The entry in the ar.cfg was as follows: Distributed-RPC-Socket: 390680 To correct this a private server was added with the number above (390680). To add a private server go to the Admin tool under File-->Server Information-->Server Ports and Multi Servers Restart ARS System Server and try DSO service again. ================================================= Regards, Kanhu Mohapatra. On Wed, Apr 16, 2014 at 3:09 PM, Ochavillo, Rafael John <[email protected]>wrote: > ** > > Fred, > > > > Thanks for this feedback. I see that the license for Distributed Server is > on the license file (arsystem.lic) however I’m not sure what’s the use of > the parameter “SERVERGROUP”. Could you please help me understand what that > is? > > > > > > Regards, > > Jojo Ochavillo > > Texas Instruments Philippines Inc. > > IT - Application Center of Excellence (ACE) > > Support Tools Strategy & Engineering Team > > Office: (214) 567-0647 > > Email: [email protected] > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Grooms, Frederick W > *Sent:* Tuesday, April 15, 2014 9:33 PM > *To:* [email protected] > *Subject:* Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 > > > > ** > > Both of these are from the Distributed Server (“ARDS” in the error code) > . First thing I would check is your licensing to make sure you have the AR > Distributed Server listed. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Ochavillo, > Rafael John > *Sent:* Monday, April 14, 2014 10:19 PM > *To:* [email protected] > *Subject:* Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 > > > > ** > > Hi List, > > > > Has anyone here encountered these errors in Remedy when trying to start > the application up? I’m doing a test by trying to start Remedy on a server. > All the files were copied from production box and I have configured > important files (e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to point > it to a test DB and using test licenses from BMC. However, when I try to > fire it up, I get below errors. > > > > I would highly appreciate your help on this. Thank you very much. > > > > 1. AR System Server is not currently available -- will retry > connection (ARDSNOTE 3004) > > 2. AR System Distributed Server terminated -- fatal error encountered > (ARDSNOTE 3001) > > > > Regards, > > Jojo Ochavillo > > Texas Instruments > > Remedy Support Team > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
