7.1 is when the license file went away. Teresa From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Thursday, April 17, 2014 2:13 PM To: [email protected] Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001
** You didn't say what version ARS server you are running. As of 7 (I think it was) all license keys are in the database and the arsystem.lic file is not used. If you can get into the server (with either Mid-Tier or the User tool) open the AR System Administration Console and go to System -> General -> Add/Remove Licenses Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ochavillo, Rafael John Sent: Wednesday, April 16, 2014 4:39 AM To: [email protected]<mailto:[email protected]> Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Fred, Thanks for this feedback. I see that the license for Distributed Server is on the license file (arsystem.lic) however I'm not sure what's the use of the parameter "SERVERGROUP". Could you please help me understand what that is? Regards, Jojo Ochavillo Texas Instruments Philippines Inc. IT - Application Center of Excellence (ACE) Support Tools Strategy & Engineering Team Office: (214) 567-0647 Email: [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 15, 2014 9:33 PM To: [email protected]<mailto:[email protected]> Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Both of these are from the Distributed Server ("ARDS" in the error code) . First thing I would check is your licensing to make sure you have the AR Distributed Server listed. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ochavillo, Rafael John Sent: Monday, April 14, 2014 10:19 PM To: [email protected]<mailto:[email protected]> Subject: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Hi List, Has anyone here encountered these errors in Remedy when trying to start the application up? I'm doing a test by trying to start Remedy on a server. All the files were copied from production box and I have configured important files (e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to point it to a test DB and using test licenses from BMC. However, when I try to fire it up, I get below errors. I would highly appreciate your help on this. Thank you very much. 1. AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) 2. AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) Regards, Jojo Ochavillo Texas Instruments Remedy Support Team _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
