Everyone, Thanks for all the help! ☺
Regards, Jojo Ochavillo Texas Instruments Philippines Inc. IT - Application Center of Excellence (ACE) Support Tools Strategy & Engineering Team Office: (214) 567-0647 Email: [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kanhu mohapatra Sent: Friday, April 18, 2014 7:05 PM To: [email protected] Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Hello Jo Please check the below KB. Hope this will Help. ================================================= Knowledge Article When starting the DSO server, get ARERR 90 and AR System is not licensed for the Distributed Server Option ARDSERR 3100. [Image removed by sender. Back to Answers]<https://kb.bmc.com/infocenter/index?page=answers&question_box=ARDSNOTE%203004&searchid=1397817659738&type=search> Back to Answers<https://kb.bmc.com/infocenter/index?page=answers&question_box=ARDSNOTE%203004&searchid=1397817659738&type=search> [Image removed by sender. Printer Friendly Version]<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&pmv=print&impressions=false&viewlocale=en_US> Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&pmv=print&impressions=false&viewlocale=en_US> [Image removed by sender. Rate Content]<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&actp=search&viewlocale=en_US&searchid=1397817659738#rate> Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&actp=search&viewlocale=en_US&searchid=1397817659738#rate> Knowledge Article ID: KA331991 Version: 1.0 Status: Published Published date: 01/20/2011 Problem Cannot start DSO server. Server gives an ARERROR 90 cannot establish a network connection to the AR System Server. The ARError.log has the following errors: Mon Jul 02 16:13:55 2001 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a signal/exception was received by the server (ARDSERR 20) Mon Jul 02 16:13:55 2001 Received Exception 0xc0000005 Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a signal/exception was received by the server (ARDSERR 20) Mon Jul 02 16:13:55 2001 Received Exception 0xc0000005 Mon Jul 02 16:13:55 2001 Distrib : Exception occurred while handling previous exception (ARDSERR 386) Mon Jul 02 16:13:55 2001 Received nested expection Tue Jul 03 09:33:43 2001 Distrib : AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) Tue Jul 03 09:41:44 2001 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Tue Jul 03 09:41:44 2001 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) Solution The ar.cfg file had the following entry for a private server but no private server was defined in the Admin tool. The entry in the ar.cfg was as follows: Distributed-RPC-Socket: 390680 To correct this a private server was added with the number above (390680). To add a private server go to the Admin tool under File-->Server Information-->Server Ports and Multi Servers Restart ARS System Server and try DSO service again. ================================================= Regards, Kanhu Mohapatra. On Wed, Apr 16, 2014 at 3:09 PM, Ochavillo, Rafael John <[email protected]<mailto:[email protected]>> wrote: ** Fred, Thanks for this feedback. I see that the license for Distributed Server is on the license file (arsystem.lic) however I’m not sure what’s the use of the parameter “SERVERGROUP”. Could you please help me understand what that is? Regards, Jojo Ochavillo Texas Instruments Philippines Inc. IT - Application Center of Excellence (ACE) Support Tools Strategy & Engineering Team Office: (214) 567-0647 Email: [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 15, 2014 9:33 PM To: [email protected]<mailto:[email protected]> Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Both of these are from the Distributed Server (“ARDS” in the error code) . First thing I would check is your licensing to make sure you have the AR Distributed Server listed. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ochavillo, Rafael John Sent: Monday, April 14, 2014 10:19 PM To: [email protected]<mailto:[email protected]> Subject: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Hi List, Has anyone here encountered these errors in Remedy when trying to start the application up? I’m doing a test by trying to start Remedy on a server. All the files were copied from production box and I have configured important files (e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to point it to a test DB and using test licenses from BMC. However, when I try to fire it up, I get below errors. I would highly appreciate your help on this. Thank you very much. 1. AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) 2. AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) Regards, Jojo Ochavillo Texas Instruments Remedy Support Team _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
