The User and Master permissions also affect this. A master permission will allow the user to modify any Change.
-----Original Message----- From: Candace DeCou <[email protected]> To: arslist <[email protected]> Sent: Wed, May 28, 2014 11:31 am Subject: Re: No Impact Change Request Next stage issue ** Dinesh - If I am not mistaken that is because when you click on the Next Stage button while the CRQ is still assigned to your team it will work as you have access to the record by virtue of being part of the current assignment group(s), but once you save it as Assigned to another team you are not a member of, then you are no longer allowed to modify that record. You must be a member of either the Change Manager team or the Change Assignee team in order to modify a CRQ. So regardless of your Process Flow rules, this is true throughout the lifecycle of any CRQ to the best of my knowledge. Hope this helps, but please advise if I am mistaken. Candace On Wed, May 28, 2014 at 8:13 AM, Dinesh Kumar <[email protected]> wrote: Hi All, We are creating one No Impact change request and assigning to different team(Not yours), if we click the Next stage button without saving the change the change request is moving to the next stage(scheduled) but if we save the change request and try to move the change request to next stage we are getting "You do not have access to modify this request. (ARERR 48731)" error and CR remains in Draft status . We have not configured any approval process for No Impact change. Status Transition: Draft > Scheduled > Implementation In Progress > Completed > Closed . I'm not facing any issues in Normal Change request. Is that the correct behavior ? or something missing ? ITSM 8.1 Thanks, Dinesh kumar. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
