Hi,
I thought that a pat on the back was a positive/assertive/encouraging action ;-)
No, Escalation-Actions do not execute once, they execute on each matching
record. But the Escalation itself runs once, and then performs zero to many
Action-sequences depending on the number of records it finds.
An escalation doing a Set-Fields action will be equivalent to a user doing a
Modify-All operation. The difference is that the performing user will be
AR_ESCALATOR and that the permissions of the escalation will be that of an
Administrator.
For each matching record the Set-Fields will be performed, and all the Modify
filters will then be executed (once for each record).
The normal way to use escalations is to perform time based stuff without
having a user pressing Save. Typically to find records that match some time
based criteria, for example a ('Priority' = "High" AND 'Status' <
"WorkInProgress" 'Escalated' = $NULL$ AND 'Create Date' < $TIMESTAMP$ - 60*60)
which will find the designated recrods more than an hour old.
The typical action is a Set-Fields which in turn may trigger some filters.
Sometimes you use the Notify action to send notifications as well, maybe in
conjunction with a Set-Fields setting the 'Escalated' field to "Yes".
There are many other uses as well.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Correct me if any of below statements are wrong else give me a pat on my back
> :)
>
> Active Links/Filters : Executed once for each record hence acts on current
> request. Push fields/set fields can be used to create/update other records but
> they will trigger active links/filters based on the workflow condition.
>
> Escalations: Executed only once for all matching records.
>
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