I will take a stab at answering that for you Sweety, I think it is a semantic problem with the meaning of "execute" in the context of an escalation. In my mind the Escalation executes only once, be it on an interval (every 12 hours) or a specific time (2am on Mondays) or even by being called manually from Dev Studio (in newer versions of ARS). Think of "execute" as turning the escalation loose on the form to evaluate every record in that form against its qualification.
I think that the statement below "Escalation execute on each matching record" is not quite phrased properly; I think it should read "Escalation executes the If Actions on each matching record" which might make it easier to understand the difference. You could even say that it "fires" the If Actions so as to not use the word escalation at all in that context. -Rick _________________________ Rick Westbrock Remedy Administrator | IT Department 24 Hour Fitness USA, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sweety Sent: Tuesday, June 03, 2014 11:35 AM To: [email protected] Subject: Re: Filter & Escalation Hey Misi, hope you are doing well. Looks like you are busy with your work. I would prefer a positive pat ;) I did not understand this statement: Escalation execute on each matching record. But the Escalation itself runs once. Do't you think its a contradictive statement? Both seems to be of same meaning. Execute on each matching request but runs only once - Very confusing. :S _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
