Hi, I do not think that my statement was contradictory. But you did not quote me right...
The Escalation runs once, meaning it performs a single search to the database. After finding 0-x records, it will perform its Escalation-Actions 0-x times. It is therefore very important to distinguish the execution of the Escalation from the execution of the Escalation-Actions. This is the same thing as a user doing a single Modify-All action that modifying many records. The client (mid-tier/aruser) will call the server 0-x times depending on how many records the user found in the search. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hey Misi, hope you are doing well. Looks like you are busy with your work. I > would prefer a positive pat ;) > > I did not understand this statement: Escalation execute on each matching > record. But the Escalation itself runs once. Do't you think its a > contradictive statement? Both seems to be of same meaning. > > Execute on each matching request but runs only once - Very confusing. :S > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"