Hello Thomas, The requirement you have is basically known as Level based approval system.
Steps: 1. Go to Application Admin Console > Custom Configuration > Change Management > Approval > Approval Mappings 2. Open the form in new mode 3. Select the Approval Indicator* = Change 4. Phase Name = Say for example "Review" 5. Add the First and Last name of the Manager A and select the Level* = 0 6. Save 7. Follow the same steps till 5 as above for Manager B and select the Level* = 1 8. Follow the same steps till 5 as above for Manager C and select the Level* = 2 Expected Result: When the CRQ reaches the Review phase, Manager A as approval will trigger. Once approved, then Manager B and then C.. Hope this helps. Regards, Kunal Looking for that extra advantage? Then take the time to visit https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support where you can meet your peers on the BMC communities, share opportunities & challenges and realize more value from BMC Remedy products. BMC Remedy Service Support Communities include : Remedy Service Desk (Incident & Problem Management), Asset Management, Change & Release Management, Knowledge Management, Service Request Management, Process Designer, and IT Business Management. On Tue, Jun 24, 2014 at 2:00 PM, Anders, Thomas <[email protected]> wrote: > ** > Hello list, > > Is there an easy way to configure sequential approvers for a change within > ITSM 7.6.03 Change Management? > Example: Manager A approves à Manager B approves à Manager X approves à > Change can go forward. > > I am currently overwhelmed by all the little triggers, buttons and options > the system provides here, any tipps on where to configure this? > > Thanks, > Thomas > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
