If you just need different mappings and are OK with the out of box flow, then it's pretty simple because you just have to add/modify approval mappings for groups and individuals. However, the change approval process as a whole is a sum of many different parts which means that configuring each part will need a separate form for you to go in and modify... hence the complexity.
On Tue, Jun 24, 2014 at 9:23 AM, Anders, Thomas <[email protected]> wrote: > ** > > Kunal and Tauf, > > Thank you for your input. I check this one out to see if it fits the > process flow I got, but it looks promising J. I assume I can also apply > this to different groups within the system, not just for individuals. > > A bit besides that: Depending on the complexity this could reach, isn’t > there a more intuitive way to setup process and approval flows? Or is it > just my newbie view on the module that makes it look rather complicated? > > > > thanks & br > > thomas > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *kunal das > *Sent:* Tuesday, June 24, 2014 1:32 PM > *To:* [email protected] > *Subject:* Re: Setting up sequential approvals within ITSM > > > > ** > > Hello Thomas, > > > > The requirement you have is basically known as Level based approval system. > > > > Steps: > > > > 1. Go to Application Admin Console > Custom Configuration > Change > Management > Approval > Approval Mappings > > > > 2. Open the form in new mode > > 3. Select the Approval Indicator* = Change > > 4. Phase Name = Say for example "Review" > > 5. Add the First and Last name of the Manager A and select the Level* = 0 > > 6. Save > > 7. Follow the same steps till 5 as above for Manager B and select the > Level* = 1 > > 8. Follow the same steps till 5 as above for Manager C and select the > Level* = 2 > > > > Expected Result: When the CRQ reaches the Review phase, Manager A as > approval will trigger. Once approved, then Manager B and then C.. > > > > Hope this helps. > > > > Regards, Kunal > > > > Looking for that extra advantage? > > > > Then take the time to visit > https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support > where you can meet your peers on the BMC communities, share opportunities & > challenges and realize more value from BMC Remedy products. > > > > BMC Remedy Service Support Communities include : Remedy Service Desk > (Incident & Problem Management), Asset Management, Change & Release > Management, Knowledge Management, Service Request Management, Process > Designer, and IT Business Management. > > > > > > On Tue, Jun 24, 2014 at 2:00 PM, Anders, Thomas <[email protected]> > wrote: > > ** > > Hello list, > > > > Is there an easy way to configure sequential approvers for a change within > ITSM 7.6.03 Change Management? > > Example: Manager A approves à Manager B approves à Manager X approves à > Change can go forward. > > > > I am currently overwhelmed by all the little triggers, buttons and options > the system provides here, any tipps on where to configure this? > > > > Thanks, > > Thomas > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *Tauf Chowdhury* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
