Thanks, Just another quick question: ITSM Administration guide states that I can only have one phase active for a company. So if I want to create separate approval processes for one company, but e.g. different topics, can I then start naming my phases “Topic 1 Review” and “Topic 2 Review” to get the desired outcome?
thanks & br thomas From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 24, 2014 3:31 PM To: [email protected] Subject: Re: Setting up sequential approvals within ITSM ** If you just need different mappings and are OK with the out of box flow, then it's pretty simple because you just have to add/modify approval mappings for groups and individuals. However, the change approval process as a whole is a sum of many different parts which means that configuring each part will need a separate form for you to go in and modify... hence the complexity. On Tue, Jun 24, 2014 at 9:23 AM, Anders, Thomas <[email protected]<mailto:[email protected]>> wrote: ** Kunal and Tauf, Thank you for your input. I check this one out to see if it fits the process flow I got, but it looks promising ☺. I assume I can also apply this to different groups within the system, not just for individuals. A bit besides that: Depending on the complexity this could reach, isn’t there a more intuitive way to setup process and approval flows? Or is it just my newbie view on the module that makes it look rather complicated? thanks & br thomas From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of kunal das Sent: Tuesday, June 24, 2014 1:32 PM To: [email protected]<mailto:[email protected]> Subject: Re: Setting up sequential approvals within ITSM ** Hello Thomas, The requirement you have is basically known as Level based approval system. Steps: 1. Go to Application Admin Console > Custom Configuration > Change Management > Approval > Approval Mappings 2. Open the form in new mode 3. Select the Approval Indicator* = Change 4. Phase Name = Say for example "Review" 5. Add the First and Last name of the Manager A and select the Level* = 0 6. Save 7. Follow the same steps till 5 as above for Manager B and select the Level* = 1 8. Follow the same steps till 5 as above for Manager C and select the Level* = 2 Expected Result: When the CRQ reaches the Review phase, Manager A as approval will trigger. Once approved, then Manager B and then C.. Hope this helps. Regards, Kunal Looking for that extra advantage? Then take the time to visit https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support where you can meet your peers on the BMC communities, share opportunities & challenges and realize more value from BMC Remedy products. BMC Remedy Service Support Communities include : Remedy Service Desk (Incident & Problem Management), Asset Management, Change & Release Management, Knowledge Management, Service Request Management, Process Designer, and IT Business Management. On Tue, Jun 24, 2014 at 2:00 PM, Anders, Thomas <[email protected]<mailto:[email protected]>> wrote: ** Hello list, Is there an easy way to configure sequential approvers for a change within ITSM 7.6.03 Change Management? Example: Manager A approves --> Manager B approves --> Manager X approves --> Change can go forward. I am currently overwhelmed by all the little triggers, buttons and options the system provides here, any tipps on where to configure this? Thanks, Thomas _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
