Hi List, one of our users has received an assignment notification via the Alerter (yes, there are still some people using it). The incident ID in the notification does not exist, I've checked in Remedy and queried the database. I also checked whether there has been some mixup between entry_id and incident_number. So all I have is a notification on NTE:Notifier, which leads me to think that the incident was deleted. I've talked to everyone with the admin role, but no one has deleted any records lately. So, what else can I do to solve this? Which form, if any, holds information about record deletion?
Regards, Michael _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bernd Geilen, Katharina Herrmann, Martin Krebs, Remco Nieland. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
