Michael,
Well, I would not suspect spontaneous deletes to be going on. If you are
worried about that, you could put
in a filter that runs on Delete that sends a notice to you -- and if you
really don't expect/want them, even
goes as far as returning an error so the delete will fail. Make sure you send
who is doing the delete in the
notification so you can track back.
Other things that could be wrong.
I have not seen the notification workflow, could it be sending the wrong data
or referencing the wrong field
or something similar?
Any chance the notification workflow is named with something ending in a `!?
That would cause the workflow
to run "out of phase" so the notification of something would be sent BEFORE the
actual create and commit of
the entry to the database so you could get notified of something that fails and
is rolled back. This is why we
have phasing as normally notifications go out only after commit to the DB.
NOTE: This is unlikely here as if this was happening, you would not have
the entry ID yet because it is a
create.
Do you have archiving turned on for this form? If so, could the qualification
be wrong so that the record in
question is being archived and deleted before the user gets to it?
Do you have any kind of logic that does a chained delete - so that when you
delete a record, it also deletes
all its children records and they their children and so on? Could something be
wrong somewhere with that
so that it finds this record in error (or the chaining is wrong) and removes
something as something else
is being deleted?
I am just calling out other possibilities than someone has deleted the record.
Not really sure what has happened in your situation.
But, the short answer to your question.
If you don't have auditing on
If you don't have archiving on
If you don't have logging on (that covers the time of the record)
If you don't have some report that happened to report the record
There will be absolutely no record of a deleted entry.
Doug
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Nau, Michael
Sent: Wednesday, June 25, 2014 8:01 AM
To: [email protected]
Subject: AW: How to find information about deleted records
**
Thanks Joe.
I've done much of the customizing on our system myself together with a
colleague, and I've supervised all customizing done by external consultants, so
I'm 99,9% sure that there is no workflow that deletes anything. That is why I
concluded that the record was deleted manually by someone with the Admin role.
Just to be sure, with a notification record on NTE:Notifier but no sign of the
related incident, would you come to the same conclusion?
Regards,
Michael
Von: Action Request System discussion list(ARSList)
[mailto:[email protected]] Im Auftrag von Joe D'Souza
Gesendet: Mittwoch, 25. Juni 2014 16:48
An: [email protected]<mailto:[email protected]>
Betreff: Re: How to find information about deleted records
**
Michael,
End users that do not have administrator privileges do not have the rights to
delete incident or for that matter any AR System records / tickets UNLESS your
developers have created workflow for them to do so, or have enabled the Delete
menu option on that form.
You may want to check which server he/she received that from. It might not be
from the production environment but possibly your development or maybe test or
QA environments. This would explain why you can't find that same incident ID in
the environment you are looking at. Did you check the actual NTE:Notifier form
on the server that's missing the incident ticket?
If you are indeed looking at the right server, another thing to check for is
any modification of workflow that creates entries into the NTE:Notifier form.
Look for all workflow on the server that pushes into that form.
Another thing to check on is any custom workflow from some other form, that
might be sending that notification, and somehow calculating the wrong incident
ID in that workflow.
Cheers
Joe
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of LJ LongWing
Sent: Wednesday, June 25, 2014 9:55 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: How to find information about deleted records
**
Michael,
Unfortunately, unless you have auditing of some form turned on....the
information you are looking for doesn't exist.
On Wed, Jun 25, 2014 at 7:43 AM, Nau, Michael
<[email protected]<mailto:[email protected]>> wrote:
**
Hi List,
one of our users has received an assignment notification via the Alerter (yes,
there are still some people using it). The incident ID in the notification does
not exist, I've checked in Remedy and queried the database. I also checked
whether there has been some mixup between entry_id and incident_number. So all
I have is a notification on NTE:Notifier, which leads me to think that the
incident was deleted. I've talked to everyone with the admin role, but no one
has deleted any records lately. So, what else can I do to solve this? Which
form, if any, holds information about record deletion?
Regards,
Michael
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