While the discussion of BMC ITSM replacements is fresh has anybody used or know much about Cherwell?
http://www.cherwell.com I had a demo a while back and it seemed there is a lot to like about it. Fortunately he was a technical guy so I was able to dig in and get some under-the-hood answers. Many things almost seemed too good to be true. That is why I want to ask if anybody has actually seen how well it is working in a real customer environment? Maybe they have been able to learn from the legacy vendor's mistakes and really have built the next generation of ITSM? Jason _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
