Maybe they have been able to learn from the legacy vendor's mistakes and really have built the next generation of ITSM?
To some extent that’s true, but… No, they haven’t built the next generation of ITSM. It’s the same basic architecture as Frontrange ITSM… because the founders left there and re-wrote that pile of stank. It’s good though. It’s basically just like Remedy architecture-wise… with a Microsoft codebase instead… and cheap. So, they’re winning some deals for sure. Another thing is… they’re nice people who care about customers. So, it’s a good product, but not revolutionary. If Microsoft were smart/cared about applications and not just the below the line technologies… they would buy Cherwell because Microsoft SCSM is actually worse than CA Service Desk Manager. Wow. If you’re on Remedy now though, it wouldn’t probably make sense to switch. Also, they have a horrific CMDB. Wow is it bad. People give ADDM/Atrium a hard time… but they really shouldn’t, it’s a technical marvel that works. Anyway, your SNOW Wiki joke was funny yesterday. Sorry for the lack of props on that. Props given. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> What is Northcraft Analytics? Find out in 87 Seconds. <http://www.youtube.com/watch?v=SRNyPNK_HJc> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, July 31, 2014 12:45 PM To: arslist@ARSLIST.ORG Subject: Cherwell ** While the discussion of BMC ITSM replacements is fresh has anybody used or know much about Cherwell? http://www.cherwell.com I had a demo a while back and it seemed there is a lot to like about it. Fortunately he was a technical guy so I was able to dig in and get some under-the-hood answers. Many things almost seemed too good to be true. That is why I want to ask if anybody has actually seen how well it is working in a real customer environment? Maybe they have been able to learn from the legacy vendor's mistakes and really have built the next generation of ITSM? Jason _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
