Is the firewall open (IP/Port) from your dr server to the email svr you’re trying to connect to? I’m also Assuming you’re connecting with the same user id/pwd as from your production system
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Warren R. Baltimore II Sent: Wednesday, August 6, 2014 5:12 PM To: [email protected] Subject: AREmail problems - ARS 6.3 ** Hello all! Got a bit of a problem and I'm really floundering.... I've got an old ARS 6.3 installation that I have to fail over to my DR server. We've never had the email piece working on the DR side, but I need to get it going now. It's AREmail 6.3 running on a Solaris box. I'm trying to set up an imap outgoing server. I can get the email engine started, but fromt here it is all down hill. Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate through the error logs: Connection reset; nested exception is: java.net.SocketException: Connection reset javax.mail.MessagingException: Connection reset; nested exception is: java.net.SocketException: Connection reset at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:579) Additionally, when I look at the emaild.sh_log file, I see the following: Application has started Version: 06.03.00 patch 022 200706151326 Checking connection to server: ntcprdrem247 ... Using JRE: 1.4.2_34 loaded library Successfully connected. DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected] <mailto:[email protected]> ], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected] <mailto:[email protected]> ], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected] <mailto:[email protected]> ]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected] <mailto:[email protected]> ], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected] <mailto:[email protected]> ], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected] <mailto:[email protected]> ]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected] <mailto:[email protected]> ], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected] <mailto:[email protected]> ], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected] <mailto:[email protected]> ]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected] <mailto:[email protected]> ], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected] <mailto:[email protected]> ], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected] <mailto:[email protected]> ]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected] <mailto:[email protected]> ], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected] <mailto:[email protected]> ], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected] <mailto:[email protected]> ]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected] <mailto:[email protected]> ], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected] <mailto:[email protected]> ], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected] <mailto:[email protected]> ]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) Aug 6, 2014 4:34:18 PM com.sun.mail.imap.IMAPStore protocolConnect I've gone through and made sure that javamail.providers, emaild.sh, emaildaemon.properties all have the appropriate server name. I'm kind of shaky when I start getting into the java installation. I'm not fully sure where to look. The following line keeps jumping out at me, but I'm not sure how to rectify the problem (if it is a problem): DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: Any ideas would be most appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
