Is the DR server/AREMail trusted by the Exchange Server? if not then the connection will be rejected
Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pat Zandi Sent: Thursday, 7 August 2014 9:04 AM To: [email protected] Subject: Re: AREmail problems - ARS 6.3 ** In this version wasn't there a autofix function like : delete all the forms and then run aremail -x -i. Or something like that and it reinstalls the whole system and them u just configure and voila. I know I did that but that was 2002? I can't remember Sent from my iPhone On Aug 6, 2014, at 5:55 PM, "Grooms, Frederick W" <[email protected]<mailto:[email protected]>> wrote: ** Do you have access to the server where AREmail works? If so try copying the jar files over to the DR server. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Warren R. Baltimore II Sent: Wednesday, August 06, 2014 4:12 PM To: [email protected]<mailto:[email protected]> Subject: AREmail problems - ARS 6.3 ** Hello all! Got a bit of a problem and I'm really floundering.... I've got an old ARS 6.3 installation that I have to fail over to my DR server. We've never had the email piece working on the DR side, but I need to get it going now. It's AREmail 6.3 running on a Solaris box. I'm trying to set up an imap outgoing server. I can get the email engine started, but fromt here it is all down hill. Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate through the error logs: Connection reset; nested exception is: java.net.SocketException: Connection reset javax.mail.MessagingException: Connection reset; nested exception is: java.net.SocketException: Connection reset at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:579) Additionally, when I look at the emaild.sh_log file, I see the following: Application has started Version: 06.03.00 patch 022 200706151326 Checking connection to server: ntcprdrem247 ... Using JRE: 1.4.2_34 loaded library Successfully connected. DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected]<mailto:[email protected]>], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected]<mailto:[email protected]>], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected]<mailto:[email protected]>]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected]<mailto:[email protected]>], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected]<mailto:[email protected]>], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected]<mailto:[email protected]>]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected]<mailto:[email protected]>], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected]<mailto:[email protected]>], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected]<mailto:[email protected]>]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected]<mailto:[email protected]>], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected]<mailto:[email protected]>], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected]<mailto:[email protected]>]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.providers DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected]<mailto:[email protected]>], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected]<mailto:[email protected]>], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected]<mailto:[email protected]>]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,[email protected]<mailto:[email protected]>], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,[email protected]<mailto:[email protected]>], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,[email protected]<mailto:[email protected]>]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address.map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) Aug 6, 2014 4:34:18 PM com.sun.mail.imap.IMAPStore protocolConnect I've gone through and made sure that javamail.providers, emaild.sh, emaildaemon.properties all have the appropriate server name. I'm kind of shaky when I start getting into the java installation. I'm not fully sure where to look. The following line keeps jumping out at me, but I'm not sure how to rectify the problem (if it is a problem): DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: Any ideas would be most appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Disclaimer The information in this e-mail is confidential and may contain content that is subject to copyright and/or is commercial-in-confidence and is intended only for the use of the above named addressee. If you are not the intended recipient, you are hereby notified that dissemination, copying or use of the information is strictly prohibited. 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