You need to verify that the entry in ar.cfg for the FTS plugin is there and 
referencing the correct port and server name. 

Sent from my iPhone

> On Aug 8, 2014, at 6:31 AM, Jennifer Varkey <[email protected]> wrote:
> 
> **
> Hello All,
> 
> We are on ARS 7.6.04 SP2 / ITSM 7.6.04 SP2.
> 
> Windows /SQL Server
> 
> When performing a search on the Global Search field, we always get the ARERR 
> 94 message.
> 
> Timeout during database query - ONC/RPC call time out (ARERR 94).
> 
> Please let me know the areas to look for. I have tried looking at the FTS, 
> ARERR logs, nothing that can give me any clues!!
> 
> Any queue parameter needs to be changed?
> 
> Please let us know.
> 
> Regards,
> Sonia
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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