One thing Support had me do a when troubleshooting an FTS performance issue was to add all of the server aliases used by AR System to the hosts file. He stated they have seen some issues related to DNS delays.
Since ITSM relies on plugins more and more it makes sense if your system has some DNS lag that it could easily add up. Jason On Fri, Aug 8, 2014 at 3:49 AM, Tauf Chowdhury <[email protected]> wrote: > ** > You need to verify that the entry in ar.cfg for the FTS plugin is there > and referencing the correct port and server name. > > Sent from my iPhone > > On Aug 8, 2014, at 6:31 AM, Jennifer Varkey <[email protected]> > wrote: > > ** > Hello All, > > We are on ARS 7.6.04 SP2 / ITSM 7.6.04 SP2. > > Windows /SQL Server > > When performing a search on the Global Search field, we always get the > ARERR 94 message. > > Timeout during database query - ONC/RPC call time out (ARERR 94). > > Please let me know the areas to look for. I have tried looking at the FTS, > ARERR logs, nothing that can give me any clues!! > > Any queue parameter needs to be changed? > > Please let us know. > > Regards, > Sonia > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
