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I have an email template that automatically create a ticket in remedy. However,I've found that it takes 20 mins to create the ticket. Does anyway know how to shorten this interval ? thanks. Below is a copy of the incoming email template: +++++++++++++++++++++++++++++++ Schema: HPD:HelpDesk Server: AAServer Login: loginID Password : loginPW Action: Submit Priority!260000126!: Low Problem Category!536880007!: Service Impacting Svc Group!536870957!: Colocation Service!536880006!: Colocation Ticket Title!8!: Test on 27-May, PACNET SYCS1 BAMS Alarm DC1Down +++++++++++++++++++++++++++++++++ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
