Is that 20 minutes after you send the email or 20 minutes after a record is created in the AR System Email Messages form? If it 20 minutes to receive the email then check the polling on the incoming mail box on the AR System Mailbox Configuration form.
Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of clemence Sent: Thursday, October 30, 2014 8:37 PM To: [email protected] Subject: Re: Incoming email template takes 20 mins to create a ticket ** Hi Claire Actually I've tried incoming email template to serveral forms and all takes 20 mins. just would like to see if anyone knows which system settings that I need to modify Clemence On Thursday, October 30, 2014 11:22:17 PM UTC+8, Sanford, Claire wrote: ** That and also, have you tried using the “Incident Interface Create” form? From: Action Request System discussion list(ARSList) [mailto:[email protected]<javascript:>] On Behalf Of BradRemedy Sent: Thursday, October 30, 2014 2:03 AM To: [email protected]<javascript:> Subject: Re: Incoming email template takes 20 mins to create a ticket ** Hi In your email configuration form, what interval do you have the polling set to for checking of incoming email messages? On Thu, Oct 30, 2014 at 8:51 AM, clemence <[email protected]<javascript:>> wrote: ** All I have an email template that automatically create a ticket in remedy. However,I've found that it takes 20 mins to create the ticket. Does anyway know how to shorten this interval ? thanks. Below is a copy of the incoming email template: +++++++++++++++++++++++++++++++ Schema: HPD:HelpDesk Server: AAServer Login: loginID Password : loginPW Action: Submit Priority!260000126!: Low Problem Category!536880007!: Service Impacting Svc Group!536870957!: Colocation Service!536880006!: Colocation Ticket Title!8!: Test on 27-May, PACNET SYCS1 BAMS Alarm DC1Down +++++++++++++++++++++++++++++++++ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
