Hi Claire Actually I've tried incoming email template to serveral forms and all takes 20 mins. just would like to see if anyone knows which system settings that I need to modify
Clemence On Thursday, October 30, 2014 11:22:17 PM UTC+8, Sanford, Claire wrote: > > ** > > That and also, have you tried using the “Incident Interface Create” form? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:>] *On Behalf Of *BradRemedy > *Sent:* Thursday, October 30, 2014 2:03 AM > *To:* [email protected] <javascript:> > *Subject:* Re: Incoming email template takes 20 mins to create a ticket > > > > ** > > Hi > > > > In your email configuration form, what interval do you have the polling > set to for checking of incoming email messages? > > > > > > > > On Thu, Oct 30, 2014 at 8:51 AM, clemence <[email protected] > <javascript:>> wrote: > > ** > > All > > > > I have an email template that automatically create a ticket in remedy. > However,I've found that it takes 20 mins to create the ticket. Does anyway > know how to shorten this interval ? thanks. Below is a copy of the incoming > email template: > > > > > > +++++++++++++++++++++++++++++++ > > Schema: HPD:HelpDesk > > Server: AAServer > > Login: loginID > > Password : loginPW > > Action: Submit > > Priority!260000126!: Low > > Problem Category!536880007!: Service Impacting > > Svc Group!536870957!: Colocation > > Service!536880006!: Colocation > > Ticket Title!8!: Test on 27-May, PACNET SYCS1 BAMS Alarm DC1Down > > +++++++++++++++++++++++++++++++++ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
