That and also, have you tried using the “Incident Interface Create” form?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Thursday, October 30, 2014 2:03 AM To: arslist@ARSLIST.ORG Subject: Re: Incoming email template takes 20 mins to create a ticket ** Hi In your email configuration form, what interval do you have the polling set to for checking of incoming email messages? On Thu, Oct 30, 2014 at 8:51 AM, clemence <clemence...@gmail.com<mailto:clemence...@gmail.com>> wrote: ** All I have an email template that automatically create a ticket in remedy. However,I've found that it takes 20 mins to create the ticket. Does anyway know how to shorten this interval ? thanks. Below is a copy of the incoming email template: +++++++++++++++++++++++++++++++ Schema: HPD:HelpDesk Server: AAServer Login: loginID Password : loginPW Action: Submit Priority!260000126!: Low Problem Category!536880007!: Service Impacting Svc Group!536870957!: Colocation Service!536880006!: Colocation Ticket Title!8!: Test on 27-May, PACNET SYCS1 BAMS Alarm DC1Down +++++++++++++++++++++++++++++++++ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
