You bet it is ok. You have my blessing. <smarta$$ off> I have not specifically run ITSM 7.1 on ARS 7.6 but largely you should be ok. There are some behaviors that may have changed between ARS 7.1 and 7.6 and might give you a few minor surprises but for the most part the def won't care. I think if anything you might run into more issues with 7.1 binaries and a 7.6 server. Assignment Engine and Approval Engine might be interesting since those are now AR components but were ITSM components in earlier versions. You might choose to no upgrade those as part of the AR upgrade to keep them inline with version that the ITSM def were designed around.
>From your previous post it sounds like you (or your customer) don't mind if it is an unsupported configuration and are working more to keep the lights on. Really the only way to know will be to stand up a sandbox and test thoroughly. Although if you no longer have support getting licenses for that sandbox could be prohibitive. Your customer might need to check what they want to do (or not do) with reality. How important is Remedy to them? Not important enough to pay for support but important enough to try and keep it updated? Jason On Tue, Nov 25, 2014 at 9:50 AM, Scott Hallenger <[email protected]> wrote: > Seem completely feasable to me, but wanted to consult the minds on this as > well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
