Long story here.... but they use remedy every day, yet they dont want to upgrade itsm.... they are happy enough with their itsm as it is. However, they are running in to compliance issues outsode of remedy, like with MS..... Again long story, but I'm just checking if this could be a viable plan B. So I really need some ipinions to ring in here.
-------------------------------------------- On Tue, 11/25/14, Jason Miller <[email protected]> wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: [email protected] Date: Tuesday, November 25, 2014, 3:17 PM ** You bet it is ok. You have my blessing. <smarta$$ off> I have not specifically run ITSM 7.1 on ARS 7.6 but largely you should be ok. There are some behaviors that may have changed between ARS 7.1 and 7.6 and might give you a few minor surprises but for the most part the def won't care. I think if anything you might run into more issues with 7.1 binaries and a 7.6 server. Assignment Engine and Approval Engine might be interesting since those are now AR components but were ITSM components in earlier versions. You might choose to no upgrade those as part of the AR upgrade to keep them inline with version that the ITSM def were designed around. From your previous post it sounds like you (or your customer) don't mind if it is an unsupported configuration and are working more to keep the lights on. Really the only way to know will be to stand up a sandbox and test thoroughly. Although if you no longer have support getting licenses for that sandbox could be prohibitive. Your customer might need to check what they want to do (or not do) with reality. How important is Remedy to them? Not important enough to pay for support but important enough to try and keep it updated? Jason On Tue, Nov 25, 2014 at 9:50 AM, Scott Hallenger <[email protected]> wrote: Seem completely feasable to me, but wanted to consult the minds on this as well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
