Jason, it is my understanding that what support gives you is the entitlement to upgrade, move servers, etc...not the entitlement to continue running your current install/version. I'm also not a lawyer, and don't know all of the ins and outs...but, from everything I understand, you are fully able to continue running your current version and applications and user counts, etc, all without paying for support...you just don't get any of the support related stuff.
On Tue, Nov 25, 2014 at 3:11 PM, Jason Miller <[email protected]> wrote: > ** > Thanks for the info. Viable, yes. Potentially with some challenges. > > We are still on Help Desk 6 on 8.1 ARS. I stop short of calling it ITSM > because all we are using is Help Desk and this was before Assignment > Engine, EIE/AIE and various other newer processes external to AR that now > make up the whole ITSM suite tick. > > At this point I call it ours because it is so customized and so far out of > support that we'll never upgrade over it. In fact we recently converted > all of the Help Desk, CMDB and SLA objects to Custom (I plan on deleting > the CMDB and SLA stuff, we don't use them and are already broken > binary-wise). > > With that said we still pay for support (granted we were heading down the > ITSM 8.x path until recently). Servers get old and need to be replaced, > that old version of ARS will will only go so far with newer OSes. We will > need new license keys for the new servers (without playing illegal games). > We do a ton of development and we want to continue to incorporate new (UI) > features. Starting at 7.5 the new and updated web UI controls have been > highly valuable. We too use Remedy every day and it is considered one of > higher priority apps DR wise (much of the info we need to recover is stored > in Remedy). > > My aim is not to call out your customer however we are dancing around some > legalities... How can an organization upgrade ARS without a support > contract? The reasons your customer is not able to access parts of the BMC > site, including software, is because that entitlement ran out with > support. I have heard stories of long-running systems that have been off > of support for years so I know they are out there but I don't think legally > an organization can continue to run Remedy without support?.?.? I haven't > read the license agreement that closely and am not qualified to be > authoritative on the subject but it is my understanding. > > Jason > > On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger <[email protected]> > wrote: > >> Long story here.... but they use remedy every day, yet they dont want to >> upgrade itsm.... they are happy enough with their itsm as it is. However, >> they are running in to compliance issues outsode of remedy, like with >> MS..... Again long story, but I'm just checking if this could be a viable >> plan B. So I really need some ipinions to ring in here. >> >> >> -------------------------------------------- >> On Tue, 11/25/14, Jason Miller <[email protected]> wrote: >> >> Subject: Re: ITSM 7 Defs Running on ARS 7.6 >> To: [email protected] >> Date: Tuesday, November 25, 2014, 3:17 PM >> >> ** >> You bet it is ok. You have my blessing. >> <smarta$$ off> I have not specifically run ITSM >> 7.1 on ARS 7.6 but largely you should be ok. There are >> some behaviors that may have changed between ARS 7.1 and 7.6 >> and might give you a few minor surprises but for the most >> part the def won't care. I think if anything you might >> run into more issues with 7.1 binaries and a 7.6 server. >> Assignment Engine and Approval Engine might be interesting >> since those are now AR components but were ITSM components >> in earlier versions. You might choose to no upgrade those >> as part of the AR upgrade to keep them inline with version >> that the ITSM def were designed around. >> From your previous post it sounds >> like you (or your customer) don't mind if it is an >> unsupported configuration and are working more to keep the >> lights on. Really the only way to know will be to stand up >> a sandbox and test thoroughly. Although if you no longer >> have support getting licenses for that sandbox could be >> prohibitive. Your customer might need to check what they >> want to do (or not do) with reality. How important is >> Remedy to them? Not important enough to pay for support >> but important enough to try and keep it >> updated? >> Jason >> On Tue, Nov 25, 2014 at >> 9:50 AM, Scott Hallenger <[email protected]> >> wrote: >> Seem >> completely feasable to me, but wanted to consult the minds >> on this as well. Is it OK to run a full ITSM 7.1 def set on >> ARS 7.6. >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> "Where the Answers Are, and have been for 20 >> years" >> >> >> >> _ARSlist: "Where the Answers Are" and have been >> for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
