I would say yes...they are entitled to it and received it during their support window....
On Tue, Nov 25, 2014 at 3:54 PM, Jason Miller <[email protected]> wrote: > ** > You and LJ are likely correct. I have heard similar things. It is just > odd to me and seems against how a typical license agreement is written. I > am so use to "you can use this as long as you pay us" (for server software, > not Office, etc.) I just figured BMC wasn't enforcing it or going after > the organization it knew about. > > So in the scenario above, what if the organization downloaded 7.6 or even > 8.x before they dropped support. They can upgrade since they downloaded it > during their entitled period? > > Jason > > On Tue, Nov 25, 2014 at 2:30 PM, Rick Westbrock <[email protected]> > wrote: > >> ** >> >> I would check on ARS/ITSM compatibilities, I have heard of a customer who >> was on ARS 7.1 and ITSM 7.0.03 and could not upgrade ARS to 7.5 because >> their current version of ITSM would not work with that version of ARS. I >> heard about this years after the fact so I don’t know if any testing was >> done or if they were just going on what BMC reported to them. >> >> >> >> >> >> As far as support my understanding (whether it’s correct or not is up for >> debate) is that you should be able to run forever without a support >> contract but you lose all abilities to initiate a case with BMC Support, no >> access to patches or any other software and so forth. I haven’t read the >> fine print of a contract though so I could be wrong. I was at a customer >> once who ran without support for nearly a year without a support contract >> because they were planning to migrate from Remedy to a different platform. >> As I recall BMC didn’t have a problem with the system running without a >> support contract, they just wouldn’t sell additional licenses without >> renewal of the overall support contract. >> >> >> >> If you were to buy software and a specific number of licenses wouldn’t >> you expect to be able to run that software with that user count in >> perpetuity regardless of whether you had a support contract? I think in >> Scott’s case the customer needs to upgrade ARS for compliance reasons so >> they are going to have to accept the costs associated with that (i.e. >> purchase a support contract) or migrate to another platform (IMHO). >> >> >> >> >> >> -Rick >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jason Miller >> *Sent:* Tuesday, November 25, 2014 2:12 PM >> *To:* [email protected] >> *Subject:* Re: ITSM 7 Defs Running on ARS 7.6 >> >> >> >> ** >> >> Thanks for the info. Viable, yes. Potentially with some challenges. >> >> >> >> We are still on Help Desk 6 on 8.1 ARS. I stop short of calling it ITSM >> because all we are using is Help Desk and this was before Assignment >> Engine, EIE/AIE and various other newer processes external to AR that now >> make up the whole ITSM suite tick. >> >> >> >> At this point I call it ours because it is so customized and so far out >> of support that we'll never upgrade over it. In fact we recently converted >> all of the Help Desk, CMDB and SLA objects to Custom (I plan on deleting >> the CMDB and SLA stuff, we don't use them and are already broken >> binary-wise). >> >> >> >> With that said we still pay for support (granted we were heading down the >> ITSM 8.x path until recently). Servers get old and need to be replaced, >> that old version of ARS will will only go so far with newer OSes. We will >> need new license keys for the new servers (without playing illegal games). >> We do a ton of development and we want to continue to incorporate new (UI) >> features. Starting at 7.5 the new and updated web UI controls have been >> highly valuable. We too use Remedy every day and it is considered one of >> higher priority apps DR wise (much of the info we need to recover is stored >> in Remedy). >> >> >> >> My aim is not to call out your customer however we are dancing around >> some legalities... How can an organization upgrade ARS without a support >> contract? The reasons your customer is not able to access parts of the BMC >> site, including software, is because that entitlement ran out with >> support. I have heard stories of long-running systems that have been off >> of support for years so I know they are out there but I don't think legally >> an organization can continue to run Remedy without support?.?.? I haven't >> read the license agreement that closely and am not qualified to be >> authoritative on the subject but it is my understanding. >> >> >> >> Jason >> >> >> >> On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger <[email protected]> >> wrote: >> >> Long story here.... but they use remedy every day, yet they dont want to >> upgrade itsm.... they are happy enough with their itsm as it is. However, >> they are running in to compliance issues outsode of remedy, like with >> MS..... Again long story, but I'm just checking if this could be a viable >> plan B. So I really need some ipinions to ring in here. >> >> >> -------------------------------------------- >> On Tue, 11/25/14, Jason Miller <[email protected]> wrote: >> >> Subject: Re: ITSM 7 Defs Running on ARS 7.6 >> To: [email protected] >> Date: Tuesday, November 25, 2014, 3:17 PM >> >> ** >> >> You bet it is ok. You have my blessing. >> <smarta$$ off> I have not specifically run ITSM >> 7.1 on ARS 7.6 but largely you should be ok. There are >> some behaviors that may have changed between ARS 7.1 and 7.6 >> and might give you a few minor surprises but for the most >> part the def won't care. I think if anything you might >> run into more issues with 7.1 binaries and a 7.6 server. >> Assignment Engine and Approval Engine might be interesting >> since those are now AR components but were ITSM components >> in earlier versions. You might choose to no upgrade those >> as part of the AR upgrade to keep them inline with version >> that the ITSM def were designed around. >> From your previous post it sounds >> like you (or your customer) don't mind if it is an >> unsupported configuration and are working more to keep the >> lights on. Really the only way to know will be to stand up >> a sandbox and test thoroughly. Although if you no longer >> have support getting licenses for that sandbox could be >> prohibitive. Your customer might need to check what they >> want to do (or not do) with reality. How important is >> Remedy to them? Not important enough to pay for support >> but important enough to try and keep it >> updated? >> Jason >> On Tue, Nov 25, 2014 at >> 9:50 AM, Scott Hallenger <[email protected]> >> wrote: >> Seem >> completely feasable to me, but wanted to consult the minds >> on this as well. Is it OK to run a full ITSM 7.1 def set on >> ARS 7.6. >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> "Where the Answers Are, and have been for 20 >> years" >> >> >> _ARSlist: "Where the Answers Are" and have been >> for 20 years_ >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
