Hi,
1. Install a new system with the new version.
2. Use RRR|Chive to migrate data (1 day to 4 weeks depending on size)
3. Do a delta data migration with RRR|Chive to catch up production
4. Stop production, do a final delta migration, switch server
The total outage can be brought down to an hour or two.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Greetings!!!
>
> I am turning to you all for suggestions for an upgrade path for our ARS
> system. I've contacted BMC for advice, however our support contract level is
> Basic... which is also the adjective I would use to describe my current level
> of customer satisfaction.
>
> Has anyone gone from ARS 7.1 to 8.1? How did you do it?
> If you don't want to wade thru my specifics, kindly preface your reply with
> TLDR before you explain your upgrade method.
>
> The specifics:
> Our production set up is
> ARS 7.1 patch 11 / Midtier7.0.01 patch 5/ Apache Tomcat 5.027 / Crystal
> Reports XI running on WinSvr 2003 SP2
> against an
> Oracle 10g last patch database on RedHat Enterprise 4.0
>
> I had thought to step thru and upgrade to 7.6 and then to 8.1 but was advised
> after opening a support ticket that since we have custom forms only and are
> not using ITSM or any other BMC app, we could go straight to 8.1 from 7.1.
>
> The compatibility matrix lists the minimums but states that any newer versions
> are supported for OS and database. Since hardware only gets upgraded when
> bond money exists about every 5-7 years at our school district, I asked for
> the latest/greatest. I cleared my choices/plan with support but since it was
> going to take a while to get the servers, I closed the ticket saying I would
> open another once I had my gear.
>
> My new servers are virtual; a WinSvr2012 R2 and a Oracle Linux 6 box. I put
> Oracle 12c on as the database.
>
> I had thought to install ARS 7.1 as a "new install", delete the data, copy the
> production 10g AR schema over to the 12c user, then run 8.1 as an upgrade.
> That's essentially how I did it the last time and support confirmed that a
> number of people run their upgrades that way. But Oh-Oh! 7.1 is 32bit and
> doesn't want to install on my Win 64bit OS...Maybe both support and I missed
> that little hitch or perhaps I misunderstood. Anyhow, I opened a new ticket
> and asked if I could do the same thing but with 8.1 instead. In other words,
> install ARS 8.1 as a new install, delete the data, copy over the 10g AR schema
> to the 12c user, then run 8.1 again as an upgrade.
>
> Here are the answers I got back on my ticket (paraphrased):
> A) 7.1 isn't supported,
> B) I was free to experiment using the new install/delete data/move schema/run
> upgrade method but it may not work
> C) I can try to install 8.1 as new and use the Migrator to move over all my
> custom forms
> D) Contract professional services and pay BMC to help with my upgrade
>
> Option D isn't going to happen. So I am left with options B and C. The
> analyst on the first support ticket didn't think Migrator would be necessary
> since we aren't using ITSM. Thoughts on that (While I go read the migrator
> documentation)? Comments on option B?
>
> Thanks in advance!
> Carina
>
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